Lots of care, little follow up on claims
I got a very heartfelt, call when my cat passed away suddenly. This was very kind. Yet when I filed claims both online and on the phone, they went unaddressed for weeks. (In the meantime, ASPCA continued to send me marketing emails weekly about buying the insurance I already had.) In a follow up call, I was told they would be handled in the next 4 days. Three weeks later I called and learned they had stopped trying to get my vet to fax them the records they needed to process the claim. Overall, I had a very frustrating process added to the pain of my difficult, sudden loss. Everytime I had to call to follow up, it brought the pain back.
- INSURER:
ASPCA
- POSTED: 06/11/2018
- BY: Julia
- BREED: Mixed Breed
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Your dog/cat is part of your family. Your pet deserves to have insurance!
Maxine is now 7 1/2 years of age. She is a wonderful dog with a great disposition. To us she like our little child. She adores people everywhere we go. She's had some serious health issues that were totally unexpected. Nationwide Ins. was the best investment we have ever made. If you truly care about your pet, you should never be without insurance for it. I've seen so many folks who suffer because they just don't have insurance and don't feel they can do what is necessary for their pet to have a good life. Nationwide has been there for us and we truly do appreciate it. I really wish more folks would insure their pets.
- INSURER:
Nationwide
- POSTED: 06/09/2018
- BY: Rachel
- BREED: Cocker Spaniel
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Great coverage
My bulldog had to have entropian eye surgery because excessive tearing was irritating his skin. Nationwide covered a big chunk of the $800+ vet bill. I have been pleased with the coverage for routine visits as well as coverage for the unexpected. Reading the policy is key to understanding expected reimbursement.
- INSURER:
Nationwide
- POSTED: 06/08/2018
- BY: Mary
- BREED: English Bulldog
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Very happy with Embrace
We have had Embrace Pet Insurance for over 4 years and they are awesome! They pay claims as stated in their policy; we've never been denied a claim for a covered service. Also the claim and reimbursement process is very easy and quick. We currently have the accident and illness policy along with the wellness policy. We've been very happy and will continue to keep policies on our pets through them!
- INSURER:
Embrace
- POSTED: 06/07/2018
- BY: Susan
- BREED: Saint Bernard
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Claims submission
I often have difficulty with claims submission via fax. When I try to send it in, the fax machine often disconnects after 1 or 2 pages are sent. I fax many different businesses and Nationwide is the only company I have this problem with so I think the issue is with your fax machine. Since it does not transmit, I often get an email from your company saying information is incomplete. Then I am also worried to send again, or send via another method because I know you don't like duplicate submissions.
One other issue I had was I had 1 claim denied for preexisting. My dog had allergies that manifest in his feet with swelling and redness but this claim was for an actual cut on his paw....a cut is definitely not something that would be preexisting.
- INSURER:
Nationwide
- POSTED: 06/04/2018
- BY: Lauren
- BREED: Great Dane
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Speedy claims turn around!
I have had claims turned in from my vets office, specialty vet, and an ER visit. Embrace kept me posted as to the status of each claim via email. All were handled within a week of each visit and payment into my checking the next business day. Wow! Thank you!!
- INSURER:
Embrace
- POSTED: 05/31/2018
- BY: Suzanne
- BREED: Australian Shepherd
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Claim review
Quick and accurate review process.
- INSURER:
Nationwide
- POSTED: 05/30/2018
- BY: Pat
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
The quick processing of my claim.
The quick processing of my claim.
- INSURER:
Trupanion
- POSTED: 05/30/2018
- BY: Yvonne
- BREED: Mixed breed (Unknown size)
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
SCAM! Claims everything Pre-existing!
I got Pet Best insurance for my 3-year-old rescue dog shortly after I got her. I had their insurance for 5 months when she slightly tweaked her knee and tore her ACL 25%. Pets Best Wouldn't even cover the diagnostics visit let alone her $4,000 surgery to fix it!! and then they said they would no longer cover her good knee even though nothing was wrong with it just because it's considered a bilateral condition. This company isn't worth the time or money!!! We now have Hartville Pet Insurance and at least they are covering her good knee!!! This company isn't worth the time or money!
- INSURER:
Pets Best
- POSTED: 05/29/2018
- BY: Sami
- BREED: Pit Bull
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No