The Customer Service is Everything! Thanks, Adam!
I rolled into Fetch since it acquired Pet Plan. My first bill since the acquisition was pretty high and the first customer rep I spoke to was admittedly a 1 star. I was convinced this was the service I should now expect but I called again and I am so glad I did! In my second call I spoke with Adam Altman and he was absolutely amazing! I admittedly went into the conversation in a mood from my last call but his incredibly calm and professional demeanor took less than 30 seconds to help turn my mood and impression around. Not only was he a pleasure to speak to, professional, and an excellent listener (understanding of my concerns), he was also proactive. I was certain I needed to find another company however, after speaking with Adam and his supervisor (His service was definitely deserving of a good review) I was convinced that this was the correct company for me and my adorable boy, Oscar. Adam and his supervisor embodied great customer service and when you are stressed about your pet and ensuring that they receive the best possible care, it's important. Thanks for making me feel more comfortable Adam I wish you nothing but the best!
- INSURER:
Fetch
- POSTED: 06/14/2022
- BY: Melinda
- BREED:
- AGE OF PET: 0 - 3
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The Customer Service is Everything! Thanks, Adam!
I rolled into Fetch since it acquired Pet Plan. My first bill since the acquisition was pretty high and the first customer rep I spoke to was admittedly a 1 star. I was convinced this was the service I should now expect but I called again and I am so glad I did! In my second call I spoke with Adam Altman and he was absolutely amazing! I admittedly went into the conversation in a mood from my last call but his incredibly calm and professional demeanor took less than 30 seconds to help turn my mood and impression around. Not only was he a pleasure to speak to, professional, and an excellent listener (understanding of my concerns), he was also proactive. I was certain I needed to find another company however, after speaking with Adam and his supervisor (His service was definitely deserving of a good review) I was convinced that this was the correct company for me and my adorable boy, Oscar. Adam and his supervisor embodied great customer service and when you are stressed about your pet and ensuring that they receive the best possible care, it's important. Thanks for making me feel more comfortable Adam I wish you nothing but the best!
- INSURER:
Fetch Canada
- POSTED: 06/14/2022
- BY: Melinda
- BREED:
- AGE OF PET: 0 - 3
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Cat broke femur
Our cat broke his femur and required surgery (femoral head excision). The surgery was costly. Fetch was incredibly responsive to my requests and processed claims quickly. This would have been thousands of dollars out of pocket and I received no questions/pushback whatsoever, having provided only what was requested of me (procedure estimate and medical records). I was very happy with the service provided.
- INSURER:
Fetch
- POSTED: 06/14/2022
- BY: Nicholas
- BREED:
- AGE OF PET: 0 - 3
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Cat broke femur
Our cat broke his femur and required surgery (femoral head excision). The surgery was costly. Fetch was incredibly responsive to my requests and processed claims quickly. This would have been thousands of dollars out of pocket and I received no questions/pushback whatsoever, having provided only what was requested of me (procedure estimate and medical records). I was very happy with the service provided.
- INSURER:
Fetch Canada
- POSTED: 06/14/2022
- BY: Nicholas
- BREED:
- AGE OF PET: 0 - 3
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We have been very satisfied with the service from Trupanion
We have been very satisfied with the service from Trupanion
- INSURER:
Trupanion
- POSTED: 06/14/2022
- BY: Yvonne
- BREED: German Shepherd
- AGE OF PET: 0 - 3
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I have always had good service and they finish my claims quickly.
I have always had good service and they finish my claims quickly.
- INSURER:
Trupanion
- POSTED: 06/14/2022
- BY: Kimberly
- BREED: Australian Shepherd
- AGE OF PET: 0 - 3
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Coverage for Bert
Rebecca explained everything in detail, answered any questions I had and it was a very easy process.
- INSURER:
Trupanion
- POSTED: 06/14/2022
- BY: Francine
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Amazing Experience
When my collie needed an MRI and spinal tap, Trupanion immediately evaluated the claim and approved it. A few days later after the procedure, I submitted the final paid invoice to Trupanion, and they immediately approved it. Two days after that, Trupanion deposited the funds into my account, less my deductible. I only wish that medical insurers for humans were as accountable and timely as Trupanion.
- INSURER:
Trupanion
- POSTED: 06/14/2022
- BY: Brady
- BREED:
- AGE OF PET: 0 - 3
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BECAUSE YOU WERE ON TOP OF IT ON OUR NEED
BECAUSE YOU WERE ON TOP OF IT ON OUR NEED
- INSURER:
Trupanion
- POSTED: 06/14/2022
- BY: Catherine
- BREED: German Shepherd
- AGE OF PET: 0 - 3
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Jan and Buttons
Trupanion always pays my claims, immediately, usually within 24 hours of claim submission. There are never any negative surprises. My personal history with pet insurance was pretty disappointing, but a Trupanion has really restored my faith! Thank you, Trupanion!
- INSURER:
Trupanion
- POSTED: 06/14/2022
- BY: Jan
- BREED:
- AGE OF PET: 0 - 3
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