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The claims process was easy and straight forward. I was able to use the automated service, and received my claim by direct deposit within a month after claim submission.

I’ve been covered for almost a year and a half by Pets Best when the moment of truth arrived - my first claim. It was under my deductible so I wasn’t expecting reimbursement, just credit towards the deductible. When I first submitted my claim, the auto response told me two weeks. Two weeks later, I was told they were taking 25-30 business days to process claims. Just over 30 calendar days after I filed the claim, I got my EOB and they had covered all except a maintenance procedure that I had done while she was in - a perfectly fair outcome. However, that same day I received the EOB, the infection that triggered the first visit came back. I’ve now filed a second claim and will shortly be filing a third, or the surgery that will treat the underlying condition. Hoping that they continue to be fair in their coverage but it would also be nice if the process could be sped up a bit.....

Claims are based on a per illness so each illness has to meet the deductible. This was not explained thoroughly at time of signing up. Having the insurance is questionable my dog is young, on one hand if something catastrophic happens were covered. For all the small stuff occurring I still pay so the insurance is of no help until later on in my dogs life.

Polite & helpful

Very happy with the plan and my interactions with the company.

It gives such piece of mind to be able to get the pet care you need and be reimbursed Quickly when your precious pet is not well. Your customer service agents are so kind and helpful. The process has been really easy. It has been a great decision

Easy

Excellent service and quick response.

Excellent customer service

first time real pet family people