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Love their app and they process claims super fast.

the process is quick, easy, and transparent.

Trupanion is an awesome company. I have always had my claims handled fairly and efficiently.

Because I get nothing other than polite, helpful, empathetic care when I contact Trupanion! You employ such great people!!!

Easy to chat with and confirmed everything without it being an issue.

My company had an option for pet insurance and I decided to look into the reviews of Nationwide pet insurance. I was impressed with their reviews and how their coverage worked. In the past, and not thru my company insurance, it seemed like most companies covered pets until they got older. That's the easy way out for any company. They take your money because they take the least amount of risks. Nationwide has been wonderful. My vet found a lump on my dogs leg and if I had not had insurance i don't think i would have been able to afford to have it removed. My sweet baby girl is doing good and every day with her is a blessing. I would recommend Nationwide to everyone - family, friends and strangers - Much love and appreciation to this company and it's employees.

The claims process was easy and straight forward. I was able to use the automated service, and received my claim by direct deposit within a month after claim submission.

I’ve been covered for almost a year and a half by Pets Best when the moment of truth arrived - my first claim. It was under my deductible so I wasn’t expecting reimbursement, just credit towards the deductible. When I first submitted my claim, the auto response told me two weeks. Two weeks later, I was told they were taking 25-30 business days to process claims. Just over 30 calendar days after I filed the claim, I got my EOB and they had covered all except a maintenance procedure that I had done while she was in - a perfectly fair outcome. However, that same day I received the EOB, the infection that triggered the first visit came back. I’ve now filed a second claim and will shortly be filing a third, or the surgery that will treat the underlying condition. Hoping that they continue to be fair in their coverage but it would also be nice if the process could be sped up a bit.....

Claims are based on a per illness so each illness has to meet the deductible. This was not explained thoroughly at time of signing up. Having the insurance is questionable my dog is young, on one hand if something catastrophic happens were covered. For all the small stuff occurring I still pay so the insurance is of no help until later on in my dogs life.

Polite & helpful