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Thanks to Healthy Paws Pet insurance we’re able to help our dog with his skin issues and get the right medication he needs . It’s easy to file a claim on the app and the payment is quick after they have reviewed the claim and approved it. Outstanding service!

They always process my claims within 3-4 days at the very most, sometimes it's the next day. The ease of submitting a claim is outstanding. You don't have to have your veterinarian fill out a claim, you can just have them email you the pet records and upload with an invoice-and that's it! The customer service is outstanding! I've had my Chihuahua insured with Healthy Paws for a few years and in the last two years he developed congestive heart failure and started having seizures. He was very sick recently and was referred to a Neurologist, and Healthy Paws emailed me to ask if he was going to be ok and asked me to follow up with them on his progress, then they paid the claims right away. I really can't say enough good things about this company. I've tried another pet insurance company with another dog I have, just because it was a little bit cheaper per month, and they did mental gymnastics to try and get out of paying for a claim. So I dropped them and signed my other dog up with Healthy Paws, you really do get what you pay for!!! I've NEVER had any issues with claims or payments, and I recommend them to everyone who has a pet they love.

Customer service and price

On 10/15/2020 we sent claim fir Maverick and you put down Cyclophosphamide 25mg caps #7 AND Furosemide 50mg tabs #5 as Wellness when clearly these relate to Mavericks Lymphoma diagnosis and are part of. Cancer protocol. They should be in Illness category. I called you and emailed you an you ignored both. Correct asap.

The website provided thorough information allowing me to come to my decision.

Always prompt, easy and efficient!

Friendly and knowledgeable

I was pleased with the results, took some time but I understand the claim payment. I think your premiums are high compared to an insurer I have on another dog.

My wife and I have two now almost 3 years' old newfoundlands. We love our boys dearly like most pet parents do and we knew when we got them, as puppies, that we were going to need a pet insurance to cover any eventual issues down the line. We, of course, hoped that we would never need to use our pet insurance with Healthy Paws but wanted to make sure our boys would always get the best care possible, if something was to happen. As it turns out, we've had quite a few issues with our boys already, which of course is unfortunate, but Healthy Paws have always been there to cover our expenses, as per policy, and we have never been left hanging. One of our dogs, for example, just had a mishap recently which resulted in an emergency abdominal surgery hospitalization for several days. Our total bill came to almost USD 10,000.00 and Healthy paws covered without any questions. Our other dog has been diagnosed with a heart condition and thyroid at the start of 2020 and more recently hip dysplasia. He requires a lot of medication to manage his condition and regular check-ups. Here too, Healthy Paws cover our expenses without any questions. We simply would not be able to take care of our boys the way we do, if we didn't have Healthy Paws as a security net. The premium for our policy is high because we have large breed dogs but it's reasonable and definitely worth the money. The claim process is so straight forward. Take a picture of your invoice and upload it through the app. Couldn't be more simple and we couldn't be any happier with our choice to use Healthy Paws as our pet insurance provider.

The insurance has helped me to ensure care for my senior pup with health challenges. Each time I have contacted customer service, they have been kind & helpful. Their 24/7 is excellent. I had an ER visit for my pup recently & it took place over the weekend. Being able to call & ask questions about my coverage helped me make decisions on my dog's care.