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I was so worried about having to pay for a large emergency surgical bill up front. I didn't have time to reach out to insurance since my dog was suddenly paralyzed in his back legs. I put the $9k deposit on my credit card to rush my dog to emergency surgery -- I crossed my fingers that insurance would cover it. I've read some horrifying stories about claim delays and rejections so I was a bit anxious. However, I cannot recommend Pets Best enough. They're significantly cheaper than all competitors for the same coverage and approved my claim in just over a week from submission. Not a single line on the invoice (from medications to the operation) was rejected from coverage. Pet insurance is something you buy and hope to never use. Thankfully, I had Pets Best during what was one of the most traumatic experiences for me. I've read too many heartbreaking stories of people having to put their pet down because they couldn't afford care. I'm glad that I wasn't in that position.

"My Siberian had TPLO surgeries on both knees and PetsBest covered BOTH knees which a lot of companies won't do. I've been with PetsBest for many years and have never had an issue with them. My two previous huskies were epileptic and PetsBest insurance covered their medication, CT scans, and other medical necessities. "

I have had pets plus us and my dog Benito for 5 years. I applied for this insurance upon welcoming our family frenchie into our home and I have never had to use it up until now, and let me just say that while our doggie has never had any serious health concerns the unexpected happened and pets plus us made it so easy the whole way through this lengthy process of trying to figure out what was going on with our pet and further more when i was unsure of how to proceed with certain claims i was able to call customer service and talk to a real life person who not only guided me through the claim for reimbursement but was compassionate in asking me how my dog and myself were doing while figuring out care. that was an extra that i truly wasn't expecting but it felt good to know that i was being viewed as more than a claim. I highly recommend them not only is the coverage great but so is the customer service and the process is incredibly easy. Thank you pets plus for making a scary situation a whole lot easier to go through. Ps: Benito is going to be A-ok after some treatments that I can afford for him thanks to his coverage!!

We signed up for pet insurance a year ago. We got denied our claim the first time we had to use it. You are better off putting money in savings for pet insurance than paying for a corrupt business that chooses what it wants to pay. My dog had NO pre-existing condition. My dog got his first ear infection, and he was denied. Now, we lose money paying monthly pet insurance and a vet bill. Do you think they would offer us a refund? Absolutely not! SCAM SCAM: The best advice I can give is to avoid this company.

I have a labradoodle that loves to eat absolutely anything! (including socks) He has already had 2 surgeries to remove contents from his intestines and stomach. The first surgery, we did not have insurance. We decided that since he loved eating everything, we probably needed to get insurance for him. After doing some research, we decided to go with and Accident & Illness Plan through Pets Best. They have been extremely easy to work with and have reviewed and paid, or applied to our deductible, every claim we have had to submit on our labradoodle. We highly recommend giving them a try!

I'm sorry I left my other pet insurance for Pet's Best. I'm paying a monthly premium and my cat got sick. They haven't paid a dime to me plus they won't reimburse for his medicine.

"My dog Henry had a suspicious mass in his paw that needed a biopsy that required him to be knocked out. Since he was being knocked out anyway, I had some dental cleaning done too. I was worried that this was going to confuse my claim, given that dental would have needed knocking out too. PetsBest was able to communicate with the vet, review the itemized invoice, and understand what was for the mass removal and what was for dental and to cover accordingly. It's nice to work with a company that's capable of thinking things through and not just following some vague flowchart."

My dog was hospitalized and treated for pancreatitis. I was really shocked at the price of veterinary care but I never hesitated in following the treatment suggestions from my vet for my pet. Needless to say, my bill was close to $3000 and worth every cent because my dog survived!!! I have never had pet insurance so I really did not know what to expect. Filing the claims was so easy as I did them online. Communication with Pests Best was excellent. I was informed of the timeline to receive payment and it was adhered to. Pets Best did ask for one more document and I uploaded immediately. My claim was accepted following receipt of the former document, and my it was paid shortly thereafter. I was ecstatic about the outcome because they paid exactly what I thought they would pay. Absolutely no hassle! If you have a pet, and you have no insurance, please consider Pets Best. It is superior insurance.

"Having three German Shepherds, I've had to file several claims with Pets Best and every single one of them was handled quickly and accurately. "

🐾 A Heartfelt Thank You to Willow Grace Veterinary Hospital in Middletown DE and Pinnacle Veterinary Specialists in Glen Mills, PA 🐾 This past Sunday was incredibly tough for us. Gus was in severe pain, trembling and barely walking. Having seen something similar before, we rushed him to Willow Grace. The amazing staff there suspected it was a back issue again, but thankfully, not as severe as before. However, by Monday night, things took a turn for the worse. Gus could no longer use his back legs, was crying in pain, and we felt absolutely helpless. After a quick call Tuesday morning, the compassionate team at Willow Grace swiftly got us an appointment with a neurological specialist at Pinnacle Vet. The staff at Pinnacle Vet were incredible. After examining Gus, they confirmed he had a herniated disc in his lower spine. Faced with a very hard decision, we were overwhelmed by their support and kindness. The MRI alone was $3,500 and surgery was estimated between $8,000 and $10,000. Thankfully, when we adopted Gus, we also got pet insurance through Healthy Paws. Reaching out to them, we were met with some of the most understanding and supportive people. We are beyond grateful that our policy covered 80% of the expenses. On Tuesday, Gus underwent emergency surgery and we’re relieved to share that it was a success! He was released today and is now resting at home. The next 6 weeks will be challenging, but he's already showing signs of improvement. If there’s one thing we’ve learned from this experience, it’s this: pet insurance is absolutely worth it. It made what would have been a hard decision easier, and we couldn’t be more thankful to everyone who helped us get through this. So many friends have said they always thought about getting the pet insurance but never followed through. Do yourself the favor, get the insurance. Thank you again to the incredible teams at Willow Grace, Pinnacle Vet, and Healthy Paws for your compassion and expertise. You’ve given our boy a second chance, and for that, we are eternally grateful.