5
out of 5
Verified
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3
out of 5
Verified
what is Medical Records Summary?
my major claim was paid very fast however 2 other claims relating to the same surgery (1 for pre-surgery bloodwork and 1 for pain management) haven't been paid. I have been told they were waiting for records from a hospital Rose hasn't been to in over a year and from her primary vet dating back to 2020. These are all records you should have since the were requested for her surgery claim. I was told the same person is working on these 2 and the others were handled by someone else. I think it is odd that a $3800 claim is paid in days yet ones for $300 and the other for $175 submitted within a day of each other are requiring so much information.
- INSURER: Trupanion
- POSTED: 04/08/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
1
out of 5
Unsophisticated ecommerce and no technical support
I was unable to file a claim on the iPhone app. It is very difficult to find a support contact, and I found only phone support. No email, no chat, Further, the support is for coverage and filing issues. It is not technical support. It is no surprise that the agent was unable to offer any assistance. The only help offered was a physical address to submit claims by postal mail. Though not suggested or offered, It turned out that the website worked fine. Maybe there are better providers, but Pet's Best seems to lack polish and a grasp of modern commerce.
20 years ago I considered insurance for a new puppy. Because so many conditions were not covered, I chose not to buy. Twenty years later, the industry appeared top have matured a bit. I now question that. With a new puppy, I purchased from Pet's Best. On my first claim I was denied. I thought I'd bought wellness coverage, but I did not. My second claim, for a medical condition, was also denied. Apparently I sought reimbursement for what Pet's Best considers a pre-existing condition. If this develops into a chronic condition, I suspect I'll never see reimbursement.
- INSURER: Pets Best
- POSTED: 04/05/2022
- BY: Bruce
- BREED: Mixed Breed Large (70–90 Lbs)
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
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5
out of 5
Verified
Another fantastic experience
Trupanion has always been there when I needed them most. This condition was no exception. Pebbles was diagnosed with a mast cell tumor on her ear. Needed surgery to remove her whole flap / ear. Expensive surgery but Trupanion stepped in and covered most of the cost. Thank you for always being there when I need you the most. Gary B.
- INSURER: Trupanion
- POSTED: 03/28/2022
- BY: Gary
- BREED: Dachshund miniature - smooth coat
- AGE OF PET: Over 11 years
4
out of 5
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5
out of 5
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We have had good luck so far with our 1 and o lot claim with our 2 dogs insured it just would be easiest if you paid all vets direct instead of reimbursing IF and only if what was needed is covered
We have had good luck so far with our 1 and o lot claim with our 2 dogs insured it just would be easiest if you paid all vets direct instead of reimbursing IF and only if what was needed is covered
- INSURER: Trupanion
- POSTED: 03/25/2022
- BY:
- BREED: French Bulldog
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
Verified
When getting a new puppy.
When getting a new puppy...no one anticipates any major pxroblems. We are very fortunate to have Trupanion for all the unexpected
Times. Now Tucker can have the best life possible. We wanted others to consider this too.
- INSURER: Trupanion
- POSTED: 03/16/2022
- BY:
- BREED: Miniature Goldendoodle
- AGE OF PET: 7 - 10