5
out of 5
Verified
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5
out of 5
Verified
I haven't had to use it yet but it seems like a good fit for the price for Tumbleweed's ins.
I haven't had to use it yet but it seems like a good fit for the price for Tumbleweed's ins.
- INSURER: Trupanion
- POSTED: 01/20/2023
- BY: Cathy
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: 0 - 3
5
out of 5
Verified
Great Service!
My veterinary specialty surgical center accepted Trupanion as a direct payment, so I did not need to be reimbursed for expensive surgery. Claims submitted through my regular veterinary hospital are processed quickly. I have never had a problem with Trupanion.
- INSURER: Trupanion
- POSTED: 01/19/2023
- BY: Susan
- BREED: Neapolitan Mastiff
- AGE OF PET: 0 - 3
1
out of 5
Verified
Horrible experience
The insurer kept contacting the veterinarian, asking for the same information over and over, which was provided. They would then say the they didn't have enough information to process the claim. It took forever to obtain reimbursement. The office manager at my veterinary hospital spent multiple calls and many minutes trying to satisfy the insurer. I would not recommend them to anyone. I switched to a more expensive provider with a better track record, even though I would lose pre-existing coverage.
- INSURER: Healthy Paws
- POSTED: 01/19/2023
- BY: Susan
- BREED: Domestic Short Hair
- AGE OF PET: 4 - 6
5
out of 5
Verified
Great pet insurance
We have been a part of the healthy paws family for years. I can say they have always been there for us & more importantly they really care that we want the best possible medical care available for our pet. Claims process is easy and fast.
- INSURER: Healthy Paws
- POSTED: 01/19/2023
- BY: Matthew
- BREED: Schnoodle
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
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4
out of 5
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5
out of 5
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5
out of 5
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2 comments
POSTED: | BY: Susan Murray
After posting this review, Healthy Paws contacted me and rectified the situation. Once you get someone's attention, they were really wonderful! In fact, I would increase my rating, if I could edit it.
POSTED: | BY: Healthy Paws Customer Service
Susan - we apologize for any frustration during the processing of your claims. As per the policy we do require medical records for all enrolled pets in order to process claims. Once full records are received (typically we ask for them when you file your first few claims) we will keep them on file for future claims processing and you will never have to submit full records again. In the future, if we do need clarification for a specific claim, we may simply request the date of service exam notes for that visit. We appreciate your efforts to provide those records. We now have full records on file for your pet and your claim has been completed. You should receive your Explanation of Benefits in the next 24-48 hours.