Outrageously Slow Claim Processing Time If You're Owed Money
Pet's Best policy is excellent BUT their ability to process claims in a timely manner is the worst I've ever encountered - ALWAYS. 2-3 weeks after you file a claim where you are owed reimbursement you always receive this email:
"At Pets Best, we strive to process claims as quickly as possible. At this time, this delay notification does not require any additional information from you."
Typical repayment time is 4-6 weeks. They get it right, eventually but their inability to repay in a timely manner is horrible. If they do not owe you money then you get a quick email telling you they don't owe you anything but if they do it's 4-6 weeks, This would be a great company if they ever get their act together and reimburse policy holders in 4-7 days like other pet insurers.
- INSURER:
Pets Best
- POSTED: 03/20/2024
- BY: Steven
- BREED: Havapoo
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Getcha a perfect policy for your perfect pet!
I've had a Metlife pet insurance policy since my puppa joined the family a little over a year ago and it's been an absolute pleasure. Customer service is top notch and claim reimbursements easy as pie! Do yourself a favor, at the very least, make an inquiry and see if if it works just as well for you.
- INSURER:
MetLife
- POSTED: 03/13/2024
- BY: cher
- BREED: Poodle - Miniature
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Best Decision I Ever Made
I have had 4 cats for the last 17 years. Sadly I have lost 3 (2 were bottle fed from the same litter) over the years and my last girl is 17 and going strong. Needless to say the medical bills have racked up over the years. Last year my job offered us discounted pet insurance through our benefits and it was the best choice I ever made. Issues have been resolved every time I have contacted them. They have covered every claim I have put in, including my boys final medical bills to my girls prescription food. Only complaints I have is that I wished this worked like human insurance because you don't always have it to lay out ahead of time. I wish you could pay your premium and pay co-pays. Only other complaint I have is that it has been taking over two weeks for the claims to be processed. Which I understand, especially now that they are adding companies in. Other then that I have had nothing but good experiences.
- INSURER:
MetLife
- VETERINARIAN:
Baldwin Harbor Animal Hospital
- POSTED: 03/06/2024
- BY: Keri-Ann
- BREED: Tabby
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
My Healthy Katniss
They have been very easy to deal with and responsive. Rates are very fair. We had one major issue with our kitty and submitting claims and getting payouts were hassle-free. A must have for your fur babies.
- INSURER:
Healthy Paws
- VETERINARIAN:
Small Door Vet
- POSTED: 02/28/2024
- BY: John
- BREED: American Medium Hair
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Healthy Paws is great!
Healthy Paws has always been there for us. They have supported our pets and family through everything from ear infections to scary surgeries. Their customer service is excellent and their reps are helpful and caring.
- INSURER:
Healthy Paws
- POSTED: 02/23/2024
- BY: Polly
- BREED: Golden Retriever
- AGE OF PET: 4 - 6
Did you find this review helpful?
Yes
No
Excellent service
All around excellence from customer service to bill processing and timeline. Thank you!
- INSURER:
MetLife
- POSTED: 02/20/2024
- BY: Barbara
- BREED: Australian Shepherd
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
The used to be the best, I don't believe that's true anymore ......
Been with Trupanion over a decade. For probably 8 years i never had an issue. But over the last few years it's been pretty terrible service. Specifically their claims department. They will blanketly deny claims saying a form is missing or provide some excuse and hope you don't fight back. It's happened several times now. Most recently my claim was denied for not having an itemized invoice attached and they sent me instructions how to download an itemized invoice from chewy. Only problem was THAT IS LITERALLY EXACTLY WAS WAS ATTACHED TO THE CLAIM THEY DENIED! So they denied my claim saying i need to download an itemized invoice from chewy, and attached to that denial was my itemized invoice that i had downloaded from chewy.
I called, argued, i provided not a single additional piece of documentation and VIOLA now all of the sudden my claim was magically approved. Wait .... i thought it was missing data? They do this now just blanketly deny claims and hope you don't push back. I just had 3 claims denied.
Find a different provider.
- INSURER:
Trupanion
- POSTED: 02/19/2024
- BY: Kevin
- BREED: Bulldog
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Peace of mind
When it comes to pet insurance, people often focus on the cost and not the benefit. I picked Healthy Paws for their incredible reputation. Years later I was not let down when an emergency led to thousands of dollars in veterinary bills. Filing a claim was easy and Healthy Paws reimbursed me quickly. Such a relief! I highly recommend them.
- INSURER:
Healthy Paws
- POSTED: 02/07/2024
- BY: Bryan
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
BUYER BEWARE
BUYER BEWARE! READ THE FINE PRINT! Healthy Paws will hide behind its policies to deny claims, no matter how unreasonable and despite letters from veterinarians to the contrary. But they are very happy to take your premium payments for many years. One short email from them requesting initial medical records as a gating item would have saved me thousands of dollars. Shameful.
- INSURER:
Healthy Paws
- POSTED: 02/07/2024
- BY: Caroline
- BREED: American Shorthair
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Claims and Cost
I was very skeptical about buying pet insurance but went for it when I rescued my dog. She was approx 1 year at the time of rescue and discovered quickly she had severe anxiety issues. She is also a very energetic dog, loves to run and play. She has required surgery on both hind legs to repair cruciate ligament tears (human version is ACL). I had purchased the injury/illness policy with a $500 deductible and 90% coverage (thankfully!!) She needs daily anxiety medications as well as monthly injections to help keep her joints healthy. Each surgery was close to $10k. Both surgery's and all her prescription medications are covered at 90% without question. I can honestly say, this was the best pet related decision I have ever made. The policy prices are reasonable and I have never had any claim questioned or denied. I don't find the general coverage policy worth the money, if you're really diligent about submitting the claims it might wash out at the end of the year but the injury/illness policy is a must have in your back pocket!
- INSURER:
Pets Best
- POSTED: 02/06/2024
- BY: Elizabeth
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 4 - 6
Did you find this review helpful?
Yes
No
1 comments
POSTED: | BY: The Healthy Paws Team
We're sorry you were not satisfied with your plan. We do our best to be transparent throughout our website, during the enrollment process, and in the plan documents available to each client in their online Healthy Paws account regarding the limited exclusions of our plan. Those exclusions are pre-existing conditions, preventative/routine care, and the office visit fee (veterinary exam fee). Anyone visiting our website can see this information under our "Frequently Asked Questions" and in the sample plan. As per the plan we do require medical records for all enrolled pets to process claims, including a copy of the required enrollment examination. In situations where there is not a ton of medical history available, at minimum we require the notes from the enrollment exam as outlined in your plan documents to process claims. Based upon the medical records for your pet, we could not provide coverage for the claims in question due to it falling into one of the limited plan exclusions.