Excellent - Healthy Paws App, Claim Process, Customer Service
My golden doodle (2.5 years old) recently faced a serious health concern that had both long term health as well as immediate financial impact. In the midst of these stressful life events, it was extremely simple to navigate the Healthy Paws app to submit claims. I remember early on, enrolling into the product was super streamlined as well. I think the Healthy Paws team has figured out the optimal balance of direct customer interaction (via emails etc ) vs self serve technology that is simple to use. I have been very impressed with the claim processing workflow that gives the customer a clear sense of processing times, explanations for coverage etc. Very happy with the Healthy Paws team and looking forward to a long continuing relationship.
- INSURER:
Healthy Paws
- POSTED: 05/02/2023
- BY: Kaushik
- BREED: Goldendoodle
- AGE OF PET: 0 - 3
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Great people working for this company.
Great people working for this company.
- INSURER:
Trupanion
- POSTED: 05/01/2023
- BY: Donna
- BREED: Labrador Retriever
- AGE OF PET: 4 - 6
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Reps are pleasant and knowledgeable
Reps are pleasant and knowledgeable
- INSURER:
Trupanion
- POSTED: 04/29/2023
- BY: Ann
- BREED: Portuguese Water
- AGE OF PET: 0 - 3
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Nationwide Pet Insurance disappoints when with rates of reimbursement and limitations for specific diagnosis
When it comes down to it and your pet is diagnosed with cancer you hope to have coverage for adequate diagnosis and treatment
The benefit reimbursement for this insurance is very low and completely out of touch with the current market.
It did not even fully cover the cost of a biopsy and CT scan and I was out of benefits for cancer until my next benefit year. Needless to say my dog will likely not live to see the next benefit year commence.
Only their top tier policy may be worth while. None of my pets qualified to upgrade to that policy when it was introduced as they had pre-existing conditions meaning claims had already been filed .
This company was VPI years ago and was wonderful. Nationwide took over and it’s awful.
- INSURER:
Nationwide
- VETERINARIAN:
Deerwood Animal Hospital
- POSTED: 04/28/2023
- BY: Carey
- BREED: German Shepherd
- AGE OF PET: 4 - 6
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Very easy to deal with always helpful.
Very easy to deal with, always helpful.
- INSURER:
Trupanion
- POSTED: 04/27/2023
- BY: John
- BREED:
- AGE OF PET: 0 - 3
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Great service
The person I spoke with answered my questions and polite.
- INSURER:
Trupanion
- POSTED: 04/26/2023
- BY: Kathleen
- BREED: Bernedoodle
- AGE OF PET: 0 - 3
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Trupanion really cares
Having Trupanion is a life saver knowing that my dog is protected and being taken care of gives me a peace of mind. Submitting claims canât be any easier than it is with Trupanion. They are diligent going thru the information you send all th while keeping me informed every step of the way. The process the claims quickly and before you know it you have the check in you hand. Iâm very happy with Trupanion
- INSURER:
Trupanion
- POSTED: 04/25/2023
- BY: Kathleen
- BREED:
- AGE OF PET: 0 - 3
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Trupanion makes pet insurance easy!
Very easy! The vet's office submits the claims foe us.
- INSURER:
Trupanion
- POSTED: 04/23/2023
- BY: Donna
- BREED:
- AGE OF PET: 0 - 3
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So happy with Pet First
I have been a customer ever since adopting my sweet dog. Pet First has always been responsible, courteous and helpful in settling my claims. The only small issue I have is that their EOB's can be confusing but whenever I call customer service, the explanation is always provided so that I could understand how the amounts were calculated. So glad I have Pet First coverage for my dog. Highly recommend!
- INSURER:
MetLife
- POSTED: 04/20/2023
- BY: Linda
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 7 - 10
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