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We are experienced pet parents, and experienced with medical procedures and insurance. Everything comes together in the best of the best with Healthypaws. We did not use much insurance for years since my dog was hale and hearty. Last spring she contracted cancer and we faced difficult decisions about how to balance quality of life, health care costs and love. Healthypaws was kind to us when I contacted them about her condition, helped us locate treatment options, and always processes the claims quickly. We have had an extra year of good life together we could not have afforded otherwise. I will never have a pet without Healthypaws as part of our family!

Appreciate that you would check how she is doing. Doing fine now. Siberians are STRONG

I've had a policy with Healthy Paws for five years, paid about $3,500 in premiums, and had one small claim. Because of a banking SNAFU and an unannounced Healthy Paws premium increase, Healthy Paws was unable to electronically collect the monthly premium on my policy. Healthy Paws immediately notified me of cancellation of my policy - no warning, no outreach, no grace period. I corrected the banking SNAFU and tried to contact Healthy Paws ten times, some by phone and some by email, but without connecting, for over a week. No replies to email, and the outgoing phone message said they weren't answering phone calls because of a "weather event." They had the wherewithal to immediately cancel my policy, notwithstanding the "weather event," but not to respond to my inquiries about policy reinstatement. Enough! I'm canceling this policy that has been so lucrative for Healthy Paws, but which they cannot service with even minimal customer service.

Professional, polite and courteous with a friendly demeanor over the phone.

Have had no problems. Claims are processed in a timely manner.

Have had no problems. Claims are processed in a timely manner.

They are always very timely in getting my payments sent out. They have covered every claim I have submitted. My dog had TPLO surgery and it was fully covered minus the $100 deductible. She is now having back issues and they have covered her X-rays and office visits for follow-up care. This company is amazing and they take care of the customer 100%. I am happy I have this insurance as two English Mastiffs can be expensive as they age. My girls are 6 and 7 and this insurance has made caring for them easy as I know my claims will get paid.

I wanted information on benefits that my dog still had left in the current year since he had a major surgery lately. Got all the information I needed and learned that increase in premium is not affected by filed claims:)

My Greater Swiss Mountain dog, Huck, had emergency gastrointestinal surgery in the spring of 2018, and has had a tough recovery. There was no known cause, and his illness remains a mystery, but he is slowly regaining his old self. Pets Best has been amazing throughout this process, and so much better than two other pet insurance companies I've used in the past. Pets Best has covered almost $5,000 in unexpected vet bills for Huck in 2018. They are fair with their claims payments, and cover what they say they will, with no fuss. Their live customer service reps are truly caring and compassionate, and I really appreciate them. I have many friends with pets, and I am constantly referring them to PetsBest. I'm so impressed with them, that I recently blogged about my experience with them, and couldn't be happier with their services. Without them, I don't know that I could have afforded to save my sweet little boy. I'll continue to use and refer them, as they are simply the best!

This company provides excellent customer service!