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I am leaving a negative review for this pet insurance due to them denying all claims submitted for my baby boy Lucas. He is a Frenchie who gets into everything. His vet suspects he got into cat poop and as we have several feral cats around the block, it seems reasonable he did. The vet recommended insurance as he said this breed is very subjectable to parasites (giardia is what he was diagnosed with). He was treated for this several times, getting better, then re-infecting himself. We had to stop letting him out and be himself due to our concern he would get sick again. He was also eating his poop, which of course did not help. But, he's a Frenchie so we went with the flow and advise of what we could do to address it. Finally decided to get him insurance. He starts getting sick again, giardia was the diagnosis along with coccidia. Treated him and he is now better. The 4 claims that I submitted were all denied due to his condition being deemed "pre-existing". It's not cancer! He did not have liver problems! How is this pre-existing if he gets better and then gets into things he shouldn't (accidental if you ask me). I read other reviews on Instagram and people share the same issues with this company. Also, please be advised I personally submitted my baby's medical records as I received emails from the company indicating they reached out to the vet and did not get a response. When I checked with the Vet, they indicated they received no such request. I personally submitted the records, then received an email weeks later, stating they were waiting for records from the vet. This is crazy! I canceled my policy as the cost for the insurance, is half my vet bill. Just be careful when shopping for insurance, not just because the price is good, does it mean they will provide you adequate service.

We've never had insurance on our pets but with this puppy we decided to get accident/injury only insurance. It was quite reasonable, $270 a year. I could not justify $4,200 a year for Trupanion, despite their great reviews. Our main concern was future leg injuries or swallowing something he shouldn't have, which our other rottweilers have done. Then our guy bopped himself in the eye with a hose end and ended up with an ulcer on his eye and then entropion. I was anticipating they may consider the entropion congenital instead of being a result of the eye injury, figuring it's the job of the insurance adjustor to figure out how not to reimburse, but submitted a claim anyway. But, to our delight, they accepted the claim and all of his treatment, drugs, and surgery, and we were reimbursed before he even returned for this follow-up checkup at the vet.

I had several dogs and always buy insurance. Pets Best is worst one. It;s takes them forever handle the claims and they reject without valid reason. No wonder so many people complaint to BBB. I purchased insurance for 3 Year dog on 9/26 and on October 3 she got ear infection. Claim was denied as preexisting condition. Another claims in 2024 also denied because of the same reason. I will report their practice to BBB

I have submitted claims and they respond very quickly so far. If you call the person does their best to answer all your questions and resolve any issues you may have. I have been with them for a year and both pets are covered. I intend to extend my policy for another year.

I find Lemonade so easy to work with. You get reimbursed within 24 hours and it's great and so easy for as busy as I am. I absolutely recommend their coverage and appreciate their service.

Stay as far away from this insurance as possible, excuse after excuse for why a claim is not paid! Spent over $10,000 on vet bills and was only reimbursed $300, total scam! Takes forever to get a claim paid too, 2 months plus!

For a reasonable price, MetLife Pet Insurance has paid the claims for my 12-year old cat in a timely manner and has made possible the diagnostic work and treatment he needs.

Best dog insurance Excellent

Healthy Paws is a solid choice for an insurance plan for your treasured friend. The app interface on the website is extremely easy to use, claim documents are reviewed quickly, and they are clear and supportive with their communication. I am pleasantly surprised by the caliber of service that I have received from Healthy Paws for Biscuit. We will be continuing our membership!

have had healthy PAWS pet insurance for over 3 years I got it right before I purchased my goldendoodle puppy. Unfortunately he has a lot of health issues mainly skin itching, chronic ear infections, and digestive issues. Healthy paws has been fantastic with what they cover and how quickly they reimburse. They even now and then check in to see how your dog is feeling! Highly recommend Healthy Paws!