5
out of 5
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5
out of 5
Verified
1
out of 5
Horrible Experience
Horrible experience with Healthy Paws. As a patron who was using healthy paws for my smaller dog and Embrace for my larger dogs, I can not even compare the difference. I had Healthy Paws insurance for over 2 years, never needed to actually use the insurance. When I finally needed to place a claim it was nothing but a nightmare. Healthy Paws took two weeks to review and then wrongfully deny the claim and then took 4 more weeks to "review" the claim to only uncover that they were mistaken. Then charged me extra because they said I took too long to get my dogs surgery done after they made me wait 6 weeks to get her claim approved. I cancelled my membership and will be switching this dog to embrace as well. Who approves valid claims, has respectful customer service and doesn't make comments such as "well, you have a lot of notes on your account to go through". Spend your money elsewhere.
- INSURER: Healthy Paws
- POSTED: 11/12/2021
- BY: Colleen
- BREED: Pomsky
- AGE OF PET: 7 - 10
1
out of 5
They Raise Their Rates over 20% per Year
• I purchased a policy the day that I brought home my puppy and had a monthly premium of $35/mo.
• Year 2, they send me an email that my rate for the next year will now be $57/mo
• Year 3, they raised my rate to $73/mo.
My dog has allergies now, so if I switch insurance, my dog will not be covered for any pre-existing conditions, even though I have had insurance since day 1.
They never mentioned that rates can go up over 20-60%% per year when I signed up - seems like something that would have been important to know, except when it is not good for their business.
Protect yourself and your pup from their predatory practice and choose another provider and make sure to ask rate increase questions
- INSURER: Healthy Paws
- POSTED: 11/12/2021
- BY: AJ
- BREED: West Highland White Terrier
- AGE OF PET: 7 - 10
5
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5
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3
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The rates were raised close to twenty dollars without any explanationafter 10 years I thought that was inexcusable.
The rates were raised close to twenty dollars without any explanation,after 10 years I thought that was inexcusable.
- INSURER: Trupanion
- POSTED: 11/12/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
5
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5
out of 5
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5
out of 5
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