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The time it takes to receive the call reimbursements is too long.

Generally very pleased with your service but wish claims processing was quicker.

Very happy with the thorough review process and determination. Dental work was covered under the Health and Wellness plan; very transparent with providing info on future claim approvals and disapprovals. I appreciate the heads-up as far as pre-existing conditions are concerned.

Timely with all claims

Quick payment. Holly had a procedure to remove a Growth that turned out to be benign. The procedure was stressful, the insurance was not.

We are receiving excellent claims service from NATIONWIDE.

FIGO has great coverage and customer service and quick claim reimbursement. I love being able to submit claims on line ! HOWEVER, I got coverage for my then 6-year-old German Shepherd last year (2018). At my recent first renewal, my monthly payment went from $63.21/mo to an ASTOUNDING INCREASE TO $175.86/mo for the same coverage. FIGO has only been in business since April 2015 and evidently did not know how to set rates for it's excellent coverage. I suspect the underwriters woke up and realized they were not making enough money, so made a whopping increase in rates. Thankfully, my dog is healthy and did not develop any new health conditions, so I am able to look for new insurance with another company without having to worry about pre-existing conditions. But if my dog had developed new health issues in the last 12 months, it would be VERY difficult for me to get decent coverage. JUST BE CAREFUL ABOUT RATE INCREASES ! ! !

All a’s

Good service

Nationwide paid my claim in 2 weeks. No back and forth. No questions.