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I have had the most seamless experience with MetLife, from the original signup day right through claims. The app is easy to navigate, within 48 hours they let you know they are reviewing your claim & within 48 hours a decision is made. Within 2-3 days you have your money. I have had experience with other ins companies that simply took my premiums & never covered anything. I’ve been pleasantly impressed with MetLife’s pet insurance plan.

Super easy, smooth process and really helpful.

Healthy Paws is AWESOME! I would give them more stars if I could. My 5 year old goldendoodle went septic (later to find out he INHALED a grass seed that burrowed in his lungs, causing penumonia, fluid around lungs that had turned to pus).. He was so sick he spent 6 nights in the ICU hospital for pets, had 24/7 care, emergency surgery, chest tubes to drain, feeding tube and they removed 1/3 of his lung where the grass seed was infecting the area. Needless to say we left with a $19,500 bill. Over $20k with meds, followup chest xrays later that week. Thank God we had pet insurance! Healthy Paws paid 90% of the entire bill. We received $18,600 within 2 weeks of the entire incident. I haven't even received money from our family's medical insurance that fast. I have told anyone and everyone about 'our' story. They allowed Jack to have the absolute best medical care. Without it, at some point, we would have had to make some really tough decisions. But because of it, we were able to say 'do whatever it takes to give him the best opportunity to live!'. As long as he kept fighting we did too. I am so happy to report 3 weeks later (today) and Jack is HAPPY AND HEALTHY and back to 100%!!!! Lucky us.

THIS PET INSURANCE SAID THEY SENT ME AN EMAIL SAYING THEY COULDNT BILL MY CARD. INSTEAD THEY CANCELLED MY INSURANCE. SO I HAD NO COVERAGE. YOU WOULD THINK IF THEY WANTED THEIR MONEY THEY WOULD CALL OR SEND A LETTER IN THE MAIL. MY EMAIL IS NOT ALWAYS THE BEST WAY OF CONTACT. VERY BAD CUSTOMER SERVICE. BEWARE THIS IS HOW THEY GET MORE MONEY TO START A NEW POLICY.

We have had two cats with Pets Best for about 8 years now. Their customer service is consistently reliable and friendly! They have a very easy to use Chat feature which is really helpful for quick Q&A. Their emails from the customer support agents are always timely and informative. The uploading of claims and the submission process is super easy, and their coverage for services and treatments has been excellent. I would absolutely recommend Pets Best without reservation!

I purchased this insurance knowing my little dog would need his teeth cleaned. So far this insurance is definitely worth it. They paid a substantial amount towards his teeth cleaning. The customer service is great. They are very nice and easy to work with. The claim process is super easy and payment gets deposited right to your account. Love it! I’m very happy with my decision to purchase Pets Best Insurance.

Want to pay monthly premiums and not get covered when your pet needs healthcare? Like upholding your end of the deal and later realizing the company won’t fulfill theirs? Then this insurance is for you! My kitten developed eye redness after we purchased the insurance plan, and I went to the vet. The vet mentioned in the note that the cat had occasional sneezing (not the actual reason we went there, just as a side note). When it came to reimbursement, the claim was denied because the occasional sneezing was deemed as a “respiratory infection”, which, intern, was deemed a “chronic condition.” The cat had a history of upper respiratory infection prior to adoption, and hence they claimed it’s a pre-existing condition. I don’t know if the people reviewing the claims are smart fraudsters or just stupid, but as a physician, I can attest that it is not how URIs work. You are “allowed” to have them multiple times a year, it is not a “pre-existing” condition like cancer or diabetes; each episode, if spaced out in time, is a brand new instance. Furthermore, this has nothing to do with eye redness (conjunctivitis) for which the cat was treated for with ophthalmic antibiotic and had a corneal exam. Over a dozen hours were spent communicating with the insurance reps and countless neurons destroyed by the stupidity of their reasoning... Needless to say, I’m no longer their customer (they had the nerve sending me an invite to resume my membership; like yeah, why wouldn’t I!), and now I’m putting away the amount I would’ve paid for monthly premiums into a savings account, self-funding my pet emergency account, knowing that if I have an emergency, there will actually be money to cover my expenses.

I can’t say enough about MetLife Pet insurance. Our pets are like our children and MetLife Pet treats them like they are as well. MetLife Pet insurance is real insurance that helps with the enormous costs of veterinary treatment. The MetLife Pet agents graciously help every step of the way and claim filing is very streamlined. I have shared my experiences with all my skeptical pet parent friends, and they are indeed encouraged and surprised. MetLife Pet insurance is the real deal. I highly recommend regardless of your pets age.

We had quite the whirlwind of a week with our 4-year-old French Bulldog. She had some respiratory issues early on and then some gastro issues later, which required surgery and various procedures. Could not be happier with Healthy Paws; they have been great and made a very difficult situation a little bit easier to manage. Customer service, the ease of the claims process, and continued follow ups on our pet's well-being are above and beyond what we would have expected when we first got pet insurance. Have and will continue to recommend to others.

I appreciate you so much, o have had your insurance for my best friend for 9.5 years. I couldn't be happier. I tell everyone (I mean EVERYONE) about Trupanion, how helpful, caring, easy to use it is working with you. You have saved me from losing my sweet baby (Eric) Thank you.