So far it is not level of service I've expected:(
Were at the vet .08.18.24.They did some lab work and prescribed antibiotics for my puppy. I already paid (two payments)twice to this insurance company, we always visited the same clinic ( for vaccinations and everything), which is listed on the Trupanion website one of the clinics they work with. I paid myself all vet bill yesterday (08.18.24), because Trupanion didn't processed the claim, moreover they sent the request to my email to ask about my puppy's medical history. I've sent them an email and contacted the customer support they told me they need more info. I told them we visited ONLY one clinic, but still, my request is not processed. The customer support told me to wait a few days, which is not they advertise on their website and other sources.
Not quick at all instead of helping me with paying to the vet fo now I paid to the vet by myself and to these guys. Should I be happy with this level of service ? So far I am very very disappointed 😞
- INSURER:
Trupanion
- VETERINARIAN:
Plessis Veterinary hospital
- POSTED: 08/19/2024
- BY: Olena
- BREED: Norwegian Elkhound
- AGE OF PET: 4 - 6
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So appreciative
Pets plus us has exceeded my expectations in service, accessibility and overall service. Whenever I’ve called for enquires, customer service has been amazing. Reimbursements are fast and claims are so easy to submit. Thanks so much pets + us
- INSURER:
Pets Plus Us
- VETERINARIAN:
Black Road Veterinary Services
- POSTED: 08/18/2024
- BY: Lafren2283@gmail.com
- BREED: Papillon
- AGE OF PET: 4 - 6
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Not the Best
They will deny every claim that has to do with diarrhea or vomiting if your dog had ANY GI issues before your policy started. Plus, claims take forever to go through.
- INSURER:
Pets Best
- POSTED: 08/18/2024
- BY: Kristen
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 0 - 3
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Awesome!
I am surprised that others have rated MetLife poorly. I have not had any issues with them. I know that in order to get my money back after making a claim, I need to submit all of the necessary paperwork, including the SOAP notes from the vet. Once I submit my paperwork, I normally receive my money within 10 business days. I think MetLife is awesome!
- INSURER:
MetLife
- POSTED: 08/17/2024
- BY: Cindy
- BREED: Mixed Breed
- AGE OF PET: Over 11 years
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MetLife Pet Insurance is the Best
Hello, We've had to use MetLife for a few injuries or illnesses for two of our fur-people kids. One had knee surgery that cost several thousand out-of-pocket. MetLife covered the procedure and paid-out in a matter of a few weeks. The online process is straightforward and their Customer Service is superlative. Thank You!
- INSURER:
MetLife
- POSTED: 08/17/2024
- BY: E.C.
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 0 - 3
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Stir clear of this company, the absolute worst
Trupanion is just the worst insurance provider there is out there. I have been with them for roughly 2 years, my dog is healthy and hasn't needed any care that required their coverage, and yet they have increased my monthly payments more than double the initial price I signed up for. And upon checking with other customers, they do that to every customer.
- INSURER:
Trupanion
- POSTED: 08/16/2024
- BY: Cassa
- BREED: Bichon Frise
- AGE OF PET: 4 - 6
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Good insurance
I’ve had good experiences with MetLife Pet ins. It’s easy to submit a claim and I always hear back within a few days. Their price is good also compared to what I was paying with a different company
- INSURER:
MetLife
- VETERINARIAN:
Animal & Exotic Medical Center
- POSTED: 08/16/2024
- BY: Lisa
- BREED: Poodle
- AGE OF PET: Over 11 years
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Very pleased with Metlife claim processing
They do require quite a bit of paperwork from the vet, but it was worth it to me in the processing of paperwork for a back problem my Dachshund, Wally, had which lasted almost a month - but he is now all well, thanks to meds and advice from my vet. My policy has a zero deductible with a 90% reimbursement if the claim is approved. Wally's claim WAS approved, and I received 90% of what all I paid to my vet. It appeared in my on line bank statement this morning, so I would recommend Metlife.
- INSURER:
MetLife
- VETERINARIAN:
Midway Hollow Pet Clinic; Dallas, TX
- POSTED: 08/16/2024
- BY: Diane
- BREED: Dachshund (Wire Haired)
- AGE OF PET: 4 - 6
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worst customer service ever, you can not get through the phone lines
Pet's Best denied all of our claims even though we provided them with everything they asked us for. Daisy , a healthy dog age 3, was covered beginning april 2024. we submitted claims in june and july, to make sure our deductable was met. each claim was denied. by the way let me say that my husband and i tried for 10 days straight to get someone to answer the phone. i kept my speaker one for several hours in case someone answered. we never could get through. i finally got through by pushing the number for vet help. told them to cancel my policy and they hooked me up with Richard, very nice young man. i would never recommend Pets Best to anyone
- INSURER:
Pets Best
- POSTED: 08/15/2024
- BY: Kaye
- BREED: Scottish (Scottie)/Aberdeen Terrier
- AGE OF PET: 0 - 3
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Healthy and Happy @ Ten Years of Age
Genesis has used Trupanion since she was a puppy. As she's gotten older she acquired allergies. She needs medication and once a month allergy shots. I'm grateful for Trupanion who continues to pay for those necessities. They handle 90% of the bill. I'm a widow and don't think I could afford my best friend (BFF) if it weren't for them.
- INSURER:
Trupanion
- VETERINARIAN:
Vineyard Veterinary in Temecula, Ca
- POSTED: 08/15/2024
- BY: Karyn
- BREED: Shih Tzu
- AGE OF PET: 0 - 3
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