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Customer service is very helpful.

I bought this insurance as it was endorsed by USAA, but since then my opinion of USAA has dropped, but after 40 year membership with USAA it is a shock. Embrace took my lump sum premium with no complaint, but as soon as I started filing claims on my sweet little LP they became very uncooperative. I filed three claims, they contacted my vet for records, she submitted them (MORE THAN ONCE). They put those claims on hold because they needed medical records. ARGH. I finally asked Vet to send me LPs records so I could deal with Embrace and not bother her. VET has other things to do but continue to send my dogs records over and over and over again. I copied LPs entire record from Day she was found as stray on street in Killeen to last day Dr R laid hands on LP along with three new claims and re submitting first claims. Now they continue to request medical records. They will gladly complete claims once they get medical records. THEY HAVE THE FRICKING MEDICAL RECORDS. I cancelled my policy but they continue to send me emails requesting medical records. They have never intended to pay ANYTHING. This company is a fraud. Actually I probably should have a total refund of my premium. This company should be reprimanded and all premiums paid refunded to all who paid.

Thanks to Healthy Paws Pet insurance we’re able to help our dog with his skin issues and get the right medication he needs . It’s easy to file a claim on the app and the payment is quick after they have reviewed the claim and approved it. Outstanding service!

They always process my claims within 3-4 days at the very most, sometimes it's the next day. The ease of submitting a claim is outstanding. You don't have to have your veterinarian fill out a claim, you can just have them email you the pet records and upload with an invoice-and that's it! The customer service is outstanding! I've had my Chihuahua insured with Healthy Paws for a few years and in the last two years he developed congestive heart failure and started having seizures. He was very sick recently and was referred to a Neurologist, and Healthy Paws emailed me to ask if he was going to be ok and asked me to follow up with them on his progress, then they paid the claims right away. I really can't say enough good things about this company. I've tried another pet insurance company with another dog I have, just because it was a little bit cheaper per month, and they did mental gymnastics to try and get out of paying for a claim. So I dropped them and signed my other dog up with Healthy Paws, you really do get what you pay for!!! I've NEVER had any issues with claims or payments, and I recommend them to everyone who has a pet they love.

Customer service and price

On 10/15/2020 we sent claim fir Maverick and you put down Cyclophosphamide 25mg caps #7 AND Furosemide 50mg tabs #5 as Wellness when clearly these relate to Mavericks Lymphoma diagnosis and are part of. Cancer protocol. They should be in Illness category. I called you and emailed you an you ignored both. Correct asap.

The website provided thorough information allowing me to come to my decision.

Always prompt, easy and efficient!

I was pleased with the results, took some time but I understand the claim payment. I think your premiums are high compared to an insurer I have on another dog.

Friendly and knowledgeable