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Your service is quite helpful, however multiple products are on the market and competing on price and features for account service. Online secure claims submission, e-signature, claims tracking, and document uploads are all common tools of your competition. I would say I'm satisfied with your insurance, however the process of accessing it is not competitive with your peers. Printing, hand signing, scanning and emailing documents and attachments is a poor process for 2018. As is waiting multiple weeks without status tracking etc. I imagine many of your claims are routine, however major reimbursements take what seems the same path as minor ones. If I'm waiting for $60 or $1000 reimbursement I'm still in the dark for weeks, while I've fronted you the money at no interest, for families where this is a financial hardship... Your service needs to modernize and prioritize in a way that is transparent to your clients.

Very easy to use at the vet s office. The office made the claim and I only paid my share.

Pets Best always handles our claims quickly and does a great job at customer service. Very happy.

Customer service is great! Claims are processed fast.

We are very happy with Nationwide Ins, they have come through for us big time over the years, thanks

Very impressed with the insurance. Filing claims easy.

Excellent pet insurance.

Overall, I have been pleased with the response to claims I have filed. I have noticed that with the last couple of claims though it has taken them quite a while to reimburse for these claims.

I have been so pleased with my pet insurance experience with Nationwide. Easy submissions and quick turnaround for claims paid. All our items have been for well being checkups, flea medicine and heartworm. Having Nationwide has made vet visits so much less stressful!

We have two mini-aussies and decided to get pet insurance on a whim because it was offered through my husband's work. We were just assuming it would be a little help with the normal yearly expenses of vaccinations, dental cleanings etc. Who would have thought we would end up with a fur baby with anxiety issues but the coverage has even assisted with that. THANK YOU for this true blessing!