Because it took you nearly 4 years to contact me regarding an incorrect email address
Because it took you nearly 4 years to contact me regarding an incorrect email address
- INSURER:
Trupanion
- POSTED: 06/27/2022
- BY: Jamie
- BREED:
- AGE OF PET: 7 - 10
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I appreciated the quick turnaround time from claim submission to receipt of reimbursement.
I appreciated the quick turnaround time from claim submission to receipt of reimbursement.
- INSURER:
Trupanion
- POSTED: 06/27/2022
- BY: Martha
- BREED:
- AGE OF PET: 0 - 3
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It is higher priced then other plans or would have been a 10.
It is higher priced then other plans or would have been a 10.
- INSURER:
Trupanion
- POSTED: 06/27/2022
- BY: Carol
- BREED: Goldendoodle
- AGE OF PET: 0 - 3
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The telephone reps are always friendly and empathetic.
The telephone reps are always friendly and empathetic. They share in the ups and downs with us and our babies.
- INSURER:
Trupanion
- POSTED: 06/27/2022
- BY: Dawn
- BREED:
- AGE OF PET: 0 - 3
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Everyone was very helpful.
Everyone was very helpful. Thorough in explaining benefits.
- INSURER:
Trupanion
- POSTED: 06/27/2022
- BY: Diana
- BREED: Pomeranian
- AGE OF PET: 7 - 10
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I've been a customer of Trupanion for a few months now and never received any communications or emails from them despite the customer service rep telling me I would.
I've been a customer of Trupanion for a few months now, and never received any communications or emails from them, despite the customer service rep telling me I would.
When I called and spoke with Tyler, he figured out the issue right away (my email address was misspelled) and corrected it immediately. He was very kind, helpful and efficient. Thanks Tyler!
- INSURER:
Trupanion Canada
- POSTED: 06/27/2022
- BY: Whitney
- BREED:
- AGE OF PET: 7 - 10
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Because the value of direct bill is huge for me and because EVERY rep I've spoken to has been amazing!
Because the value of direct bill is huge for me and because EVERY rep I've spoken to has been amazing!!!! Best customer service.
- INSURER:
Trupanion
- POSTED: 06/27/2022
- BY: Wayne
- BREED:
- AGE OF PET: 7 - 10
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It has always been very easy to go through things with your representatives.
It has always been very easy to go through things with your representatives. You take the time to make sure that all paperwork submitted is correct to insure that your clients receive the proper coverage/refund. Trupanion is completely professional, compassionate, patient, informative and very helpful.
- INSURER:
Trupanion
- POSTED: 06/27/2022
- BY: Genee
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Because they handle the claims quickly.
Because they handle the claims quickly.
- INSURER:
Trupanion
- POSTED: 06/27/2022
- BY: Deborah
- BREED: Papillon
- AGE OF PET: 0 - 3
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Yes
No