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We have been pleased with Luke’s coverage for back surgery and would give a higher rating except for the increasing premiums. The reimbursement came within a week of his surgery. Very surprised.

The claims process was quick and easy. I received reimbursement within a week of submission. You guys are the best. I'm so comforted knowing that my sweet girl is covered by you.

I submitted my claim and the payment appeared in my bank account a few days later. I was also promptly contacted by email that my claim had been received and was being processed.

Ashley was exactly what I needed.

Friendly and professional customer service

Even though I’ve had this pet insurance for three years, I put off filing my claims. I am so happy Ashley helped me understand the app! Easy Peasy! Now they’ve all been filed and I actually get quite a bit of money back!

Absolutely the best possible experience for what was going on with my dog. Apparently your help so much!!

It's coming up on a year of having Pets Best coverage for our dogs and we will not be renewing. Pets Best seems to delight in going out of their way to deny claims for the absolute flimsiest reasons. It's basically impossible to appeal their wild logic. For example, claims have been denied for "lack of detail" even when the veterinary surgery has forwarded them copious notes. They also seem to regard any prior condition as a reason to deny a claim, for example one dog has a few allergies that he receives medication for, but one day he developed a massive, infected, sudden and emergent rash on his tummy, which was clearly not related to his digestive allergies. Claim denied. Overall, we don't submit many claims but right now on the small number we have submitted -- for treatment that SHOULD be covered -- about 3/4 of them are denied for some spurious reason or another.

Expedient service with claim review and payment and clear explanation when a claim is declined.

Trupanion makes the whole process simple and stress free