Couldn't be happier with Lemonade's policy and customer service.
I compared 8 different, top-rated pet insurance companies in my area. On paper, Lemonade was the best for my immediate needs, so I decided to go purchase the policy with them.
I appreciate their transparency—they clearly list what they do and don't cover, and allow you the option to add-on additional services so you can pay for the services you actually want to use.
The claims process is pretty easy. You can do it right from your phone. (One criticism I have is that I would also like the option to submit claims from my desktop). I pay the vet in advance, and submit claims and get reimbursed automatically into my bank account within a few days after the claim is approved.
My pet has one issue that presented before her insurance waiting period was over, so Lemonade doesn't cover the treatments. Whenever they need to deny my claim, someone actually calls me to explain to me why the procedure/treatment isn't covered so I fully understand. I really can't ask for better customer service than that!
- INSURER:
Lemonade
- POSTED: 05/12/2021
- BY: Azadeh
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: 0 - 3
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Great service
What great services. My new puppy has been back and forth to the vet for shots and whatnot and the staff has been wonderful guiding us through the process. Tysm
- INSURER:
Lemonade
- POSTED: 05/12/2021
- BY: wendy
- BREED: Australian Shepherd
- AGE OF PET: 0 - 3
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Puppy ate plastic...Claim approved!
Our puppy found and consumed some plastic under a bed. She required medications and a 4 day stay at the vet:( No surgery but over $1000 in bet bills. We have the 90% plan and they reimbursed us.... so thankful we had the insurance for our pup.
- INSURER:
Lemonade
- POSTED: 05/12/2021
- BY: Melissa
- BREED: Soft Coated Wheaten Terrier
- AGE OF PET: 0 - 3
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Well priced + easy claims = perfect insurance!
I'm a techie, and love doing everything online. When I saw that Lemonade offered well-priced pet insurance, I decided to give it a try with my new puppy. It was one of my smartest financial decisions in a long time...
Only a couple of weeks after having done the insurance, I already needed to file a claim. There was a little hiccup at first, with their AI engine, but a human (the AMAZING Suzie!!!) hooked in quickly and resolved the issue.
Since then, I've had to file numerous claims (our puppy turns out to be is a real menace...). Never had any issue, always got refunded as per the policy very quickly. The last time - the claim was approved in less than 1 hour!!!
- INSURER:
Lemonade
- POSTED: 05/12/2021
- BY: Ilan
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: 0 - 3
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sPETacular!
Easy process to have my pet insured in just a few minutes. professional service with a great customer services orientation through the app. Pepper and I are delighted to be part of the lemonade family!
- INSURER:
Lemonade
- POSTED: 05/12/2021
- BY: Javier
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: 0 - 3
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Best Insurance!
Lemonade Pet Insurance is very affordable! My claims have been approved within 1-2 days and reimbursement is deposited to my account 1-2 days after approval of claim.
- INSURER:
Lemonade
- POSTED: 05/12/2021
- BY: Jewel
- BREED: Mixed Breed Small (10-20 Lbs)
- AGE OF PET: 7 - 10
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Don't use them!
Trupanion nickle and dimes! I raised my deductible and was charged the difference at my next visit to the vet for a repeat issue. No other insurance company does this. If Trupanion didn't have my dogs knees stuck with this plan i would have dropped them a long time ago. They suck to be nice about it.
- INSURER:
Trupanion
- POSTED: 05/11/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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HealthyPaws is the best insurance hands-down!
My dog has severe hip dysplasia, Healthy Pows has covered so much of her treatment which began as alternative care including laser therapy and anti-inflammatory meditation. She finally needed hip replacement, and Healthy Paws took care of all the claims processing directly with the veterinary hospital. I was able to focus on my pet's surgery and recovery. Best pet insurance on the market!
- INSURER:
Healthy Paws
- POSTED: 05/10/2021
- BY: Elsie
- BREED: Mixed Breed Large (70–90 Lbs)
- AGE OF PET: Over 11 years
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Because you reimburse at a rate of 90%
Because you reimburse at a rate of 90%
- INSURER:
Trupanion
- POSTED: 05/10/2021
- BY:
- BREED: Siberian
- AGE OF PET: Over 11 years
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Trupanion has always helped me with the unknowns of my precious fur baby.
Trupanion has always helped me with the unknowns of my precious fur baby. They are fast and efficient with your claims .
- INSURER:
Trupanion
- POSTED: 05/07/2021
- BY:
- BREED: Havanese
- AGE OF PET: 7 - 10
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