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Lady is 8 months old and fractured her knee. We got her at 4 months and Healthy Paws was recommended to us. We didn’t even know there was pet insurance companies out there. We almost did not buy a policy. But for only $36 per month we decided to go ahead and sign up with Healthy Paws and it was the best decision I ever made. Her surgery and care came to 4K and Healthy Paws covered 90% according to the policy we purchased. But here is the most amassing part; their communication with me was unbelievable. Every question I had was answered over the phone or email. Their response time was next day by email and they actually answered the phone when I called. I have told all our friends and co-workers who have pets about Healthy Paws Insurance. One more thing. The people who answer the phones are sympathetic and understanding. They realize your pet is family.

The insurance is worth having for unexpected medical costs.

Filing a claim has never been easier. Response time is always prompt and fast. Thank you for peace of mind!!

I tell everyone about Trupanion! If it has paws make sure they are protected.

Very happy with the prompt processing of the claim and th ability to check the claim status on line

Like any insurance company, they will try to deny your claim on any grounds possible. You can appeal their denial, but that is also a waste of time. You can NEVER talk to anyone in the appeals department and all communication with the appeals department is by email, which is ineffective. The people who answer your calls and sign you up with a policy, are great sales representatives. They sound like they genuinely care about your pet and understand completely how you are feeling but it's all a ploy. If you are convinced you need a pet policy, sign your pet up as a puppy or kitten so that you have all the medical history. Our dog was 4 years old and the appeals department was convinced there was missing records, which there was not and our appeal was denied!

easy to file, let me know claim was received, paid claim quickly.

Very professional and user friendly!

I'm satisfied with how fast my claim is being processed.

I submitted very easily, everything else went smoothly, just took a bit longer than expected.