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Like any insurance company, they will try to deny your claim on any grounds possible. You can appeal their denial, but that is also a waste of time. You can NEVER talk to anyone in the appeals department and all communication with the appeals department is by email, which is ineffective. The people who answer your calls and sign you up with a policy, are great sales representatives. They sound like they genuinely care about your pet and understand completely how you are feeling but it's all a ploy. If you are convinced you need a pet policy, sign your pet up as a puppy or kitten so that you have all the medical history. Our dog was 4 years old and the appeals department was convinced there was missing records, which there was not and our appeal was denied!

easy to file, let me know claim was received, paid claim quickly.

Very professional and user friendly!

I'm satisfied with how fast my claim is being processed.

I submitted very easily, everything else went smoothly, just took a bit longer than expected.

This pet insurance company is fabulous! They pay fast, they call to see how your pet is doing, very easy process for filing claims and customer service is outstanding. Will always use them for our dog insurance.

waiting on the refund checks takes to long. And as for the customer service. I finally got one agent who took her time with me and showed me how to set up the auto pay to my bank.

My claim was processed quickly. I love going to the vet and not worrying about the cost. I know Nationwide will take care of me and my dogs.

Great coverage from a pet insurance that truly cares about their clients and their pets......

We really like our policy and all that it covers. Our only complaint is that is usually talks at least 1 month to process our claims. Otherwise you are doing a great job of protecting Tacky and easing our concerns about the cost of treatment for him.