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Only one claim has been filled. I've had to resend Della's information before they will consider filling this last claim. They already have the information

Excellent. They were quick and responsive

Love knowing that I have someone to help with my cutie when she needs medical!

So far, Trupanion’s website and customer service have been really helpful, and the website and claims process has been clear abs straightforward.

I have had good experiences with your claims process and customer service is always excellent. I appreciate that the agent was very personable.

I have a healthy dog who is 8 years old. She recently went to the hospital for bloody stool, diarrhea, and excessive dry heaving. Similar symptoms to a blockage in her intestines.. it was very scary as she is normally a very healthy happy pup. Thank goodness- there were no serious issues. She had a bunch of tests ran and the vet bill was approximately $1000.00. The claim was denied because my dog had gone to the vet for throwing up and having diarrhea in the past (not to mention she wasn't throwing up- she was excessively dry heaving this time). EMBRACE claims that having diarrhea is a preexisting condition-- I disagree- it is a symptom of being ill which is why you take your dog to the vet. She was given an actual diagnosis of Acute Gastroenteristis. She was given a clean bill of health from all blood tests and x-rays. Yet- they will not reimburse. I am dropping the insurance and completely disappointed in the experience. It feels very fraudulent. I warn anyone who thinks dog insurance is a good idea- it is not. They take your money and give you nothing.

Chandra explained answered our questions and then some. She sent us information and let us know if we had any questions, not to hesitate to call!

Great customer service

Navigating the website and understanding the options were very simple.

Trupanion made the claims process easy which allowed me to focus on my dog and ensure he gets the best care possible.