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Trupanion is very quick to respond to simple claims like meds. Special problems take a bit longer

I recommend that everyone on here who was filed a terrible review with this terrible company should start a claim with the department of insurance and banking against this carrier. They will then have to investigate them.

It’s been four months since our claim was filed At least one phone call per week since June 2023 sometimes several calls a week Keep getting the run around The infamous line ”The Check is in the mail” or we canceled the check and reissued it I’ve asked to have it sent certified mail I have asked to have it escalated I have asked o speak to a manager etc… I am initiating a claim with the Department of Insurance and Banking against this Insurance Compamy Horrible Do Not Use MET LIFE PET Insurance My reviews will be shared on my Social Media pages We are still waiting for payment. Ironic you have gotten our monthly payments on time though

I have worked in claims many years and have never found a company with such quick turnaround on a claim. I needed clarification on a point and the claim representative was cheerful and well informed.

My lab, Mandy, was diagnosed with mast cell tumor cancer at the age of 1 1/2. I don't even like to think about the outcome if I hadn't purchased this insurance when I first got her. Most years since, we've maxed out on the policy. Without it, I doubt we could have afforded to help her through this disease. Filing a claim is so easy-just a pdf of the bill uploaded, and by the time my charge bill is due, the funds are in the bank. The staff has also been so helpful when I've had questions.

Our previous insurer consistently found reasons to limit or deny reimbursements. Even if the vet requested a test or procedure, that company denied coverage. We could only afford accident/preventive care so out-of-pocket expenses were astronomic. Met Life seemed more expensive but has proven to pay for itself. One of our 3 dogs developed aspiration pneumonia and required 3 1/2 days of ICU care; within 3 weeks we'd received 80% reimbursementon a bill of over $5,500.

People who get pet insurance usually want something they can rely on to be there when their little child animal gets sick or hurt, knowing they are unable to afford the vet bills. In this case, PetsBest is a huge scam taking over a month just to deny all my claims from taking my dog to the vet from being very ill. Causing another round of bills to come by to collect just so they can take their time and say no while cashing out my monthly bill.

Thank you for the quick and easy submission of our claim. It was so easy and we got our reimbursement within a few days. Highly recommended

Very pleased

Great service. Easy to send in invoices with the app.