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Chad was very helpful and spoke to me with care and concern regarding my furbaby. That little extra care was much needed. He understood my concern and answered all my questions.

We went with Trupanion because our Vet had just become associated with VCA animal hospitals, and that's the insurance they push. Our cat was getting old, so we thought some sort of insurance was probably a good idea. Trupanion seems to offer a simple deductible/monthly premium trade-off. She had some diagnosed conditions going in, mainly hypothyroid. After we got her covered, she was diagnosed with another intestinal condition, which they refused to cover as "pre-existing". The symptoms are similar to intestinal cancer, but the cancer specialist recommended against an invasive test procedure because there is only one treatment regime for cats, cancer or not. In retrospect, it could have been beneficial if the specialist had done something to confirm a new cancer. But Trupanion never approved any of the steroids recommended for her, nor any of the veterinary cat food. When she went into the last emergency vet -- who told us she most likely was going through liver failure -- they didn't cover that either. They may cover the euthanasia, but I doubt it. And if they cover any of it, our deductible eats it all. So medically-speaking, useless. Financially speaking, the premium represented about 1/3 of her medical/insurance expenses. Everyone I ever talked to has been very sweet and sympathetic. But overall, the policy was worthless.

Trupanion rates are good. You can choose your deductible to fit your needs. The claims process was simple and straightforward. I am very happy with Trupanion insurance for Bella Lee.

Rapid evaluation and reimbursement

I purchased Embrace for our cat in 2007. She was a light user at the beginning but now that she is older, we have made more claims. All the claims were paid within 2 weeks. Embrace is one of the reasons she has reached 15 because we use the Wellnes benefit to catch pending problems.

Awesome service! Very helpful!

Trupanion are very personable and love listening and sharing stories about your pet and theirs. They help & explain about all the different plans & you can pick the one that suits you. They have a cheerful demeanor about them. I would definitely recommend Trupanion & have.

Natalie from Trupanion showed so much empathy while handling Ozzie’s case. She made us feel at ease and was very compassionate. She went ahead and took care of the documentation and the pre-approval process from her side while we were rushing Ozzie to the ER. By the time we reached the ER, all the documentation was ready to go. She made the whole process so easy and seamless for us.

Very happy with my customer service experience. I'm glad to have to have my pets insured.