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Submitting claims has been very easy and almost all of my costs have been covered which is great!

I love the ease of submitting a claim via the VitusVet app. It allows me to enter all info in the app, take a picture of my invoice or receipt, then send it in! That's it! I then receive email confirmation that it was received and wait for my reimbursement direct deposit. Having this insurance let's us breathe a little easier whenever there's a medical issue with our dog, Waggles. Everyone is always friendly when we call for assistance and usually* the process is seamless and effortless. *Unfortunately, on more than one occasion, we have been advised from Nationwide that we haven't submitted the necessary information for our claim or that it's missing certain information, when it actually isn't. This causes a delay in the processing of our claim and ultimately our reimbursement. I only mention this because it hasn't been an isolated incident. It has happened quite a few times where I have had to fax in information that was already submitted in my original claim. Not sure why this happens, but it's my only *complaint* for Nationwide.

Great Service

Great company

I’ve had my dogs and cats covered under this insurance for a number of years and will continue to do so, but they have really slowed down on the amount of time it takes to process a claim...almost to the 30 day mark. This wasn’t the case and they lived up to their claim of quick turnarounds for claim processing, but that seemed to slow down considerably in August/September 2018. It’s disappointing, especially since we have to pay the vet for services first and then, may have other pets who need services, so we have to wait to get reimbursed by the insurance company. I hope that improves to their higher standard again.

Dante is now back in good health and feeling robust as usual. I am working hard to convince him that he cannot eat everything he finds, even if it was found on the kitchen counter. Thanks for your help

I have never had a problem submitting a claim and receiving a check. Now they can deposit the funds into your bank account so you are reimbursed even faster. It is easy to manage all my pets policies online.

Totally incompetent customer service reps. Put you on hold forever and then still don't have an answer to your question(s). Claims sent by fax with receipt or by e-mail with receipt and Nationwide says they were never received. Diagnosis codes are consistently wrong and claim reviews have to be filed to get payment. Takes over 30 days to process claims and if a review is filed can take over 60 days. Will never insure another dog with this company again. Can't change now due to pre-existing conditions but if not for that I would cancel! Have filed numerous bad reviews and never hear a word from Nationwide.

Our dog got really sick all of a sudden and we had to take him to the vet last minute. Pets Best never hesitates to help in emergency situations, I don't know what we'd do without them!

Submitting a claim is easy, and ASPCA processed my claim in a timely fashion.