Find and read reviews with confidence

I’d never filed a claim before, so there was some back and forth until I got things right-but, reimbursement came quickly once I did.

I would not recommend FETCH to anyone. It's so frustrating to pay for a service and for them to continually deny claims. This last claim, our dog had an ear infection and they denied it as a pre-existed condition for an "unspecified allergy". I don't know how it's legal for businesses to operate like this.

Phone explanations have been very clear. Currently, they show both actual denials and included in deductible as "denied". They are working to change that, which will likely reduce need to call.

The speed in handling my submission was speedy and accurate. Having selected PetPlusUs was a brilliant decision. Having an insurance during difficult times with my dog was very helpful and valuable.

Good

When an unexpected emergency came up with my cat, I immediately rushed her for emergency care. I have had pet insurance for awhile now but this was my first claim, so I was a bit nervous not knowing what to expect. The claim form was easy to complete and the entire process was completed in a timely manner. ASPCA kept me informed along the way and now I have peace of mind for any unexpected pet emergency.

Fast and easy to submit a claim online. Customer service was very polite and helpful.

I have had Healthy Paws for about 8 years. I have always been happy with how quickly they process claims and reimburse you for the expenses you've incurred. Last week our dachshund developed severe IVDD and had to have emergency back surgery to remove a ruptured disc. His surgery costs us $16,151.12! We were shocked by how expensive his surgery was going to cost us. We submitted our bills to Healthy Paws the day he was released from the hospital. Within 4 days we had our reimbursement - $12,442.09! We were so relieved his policy covered close to 80% of what we spent. I have always recommended Healthy Paws to people who ask me if I have insurance, but now I am singing their praises from the rooftops!

I would recommend Pets plus us to anyone, I've had nothing but amazing service from the staff.

I can't say enough good things about Healthy Paws Pet Insurance. I have been insuring my cat Skylar since 2017. They have great customer service personnel who really care about animals. They process claims in a timely manner. Recently my cat had to be in the hospital for 5 days with a medical condition. I submitted my claim on a Saturday, they processed it on Monday and I had my reimbursement through direct deposit on Tuesday. Having them in my corner helped the stress of the whole situation. They are truly the best.