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Our pup injured her knee resulting in a canine cruciate tear. We submitted and updated claims without difficulty. We were reimbursed very fast

I am just VERY disappointed that I had to wait almost 4 months to get a response on my pet claims! (October 7th- next week would be 4 months!) When I first inquired about the pet insurance- I was told that everything I was asking about for our soon to be 16 year old beagle and 12 year old Walker Coon Hound- would be covered. That is why I chose to get insurance for both pets. Then, when I submit the claims- I am told that these are pre-existing conditions and nothing is covered. How are abscessed teeth not covered? Kidney failure? Really? I shared my utter disappointment and wanted the claims to be reconsidered. I was told I would need to write this up rather than having the representative advocate for me/us. After the 4 hour "paper review", I thought that the representative could help me. Since nothing is covered (at least in my opinion), I asked that the insurance is not renewed next year. She told me that she could not do that- that I needed to manually do that in January. I am just very disappointed in the service and support.

Excellent

This was the most painless claim I have ever filed with an insurance company. Everyone I have dealt with at Embrace has been friendly, knowledgeable and eager to help. Will you insure my car?

All associates were very friendly, and caring, whenever I contacted someone with a question about my policy. Unfortunately, Pebbles is now at Rainbow Bridge. I received a sympathy card from the staff. Thank you!

The process is so easy, just log into your account and click on claims. I received a response and payment in a very timely manner.

What makes Embrace such a good company is that I am working WITH them for the benefit of my pets. That's almost unheard of these days. They care about my animal family in the same way I do and are there with sympathy when we lose one. And when they deny part of a claim-which is almost never-there is a reasonable explanation. Thank you, Embrace. I have dogs with health issues, but I'm not tempted to drop them at the pound for lack of support.

ASPCA provides good service. Claims are processed fast and reinmbursed amounts are in line with plan. I wish the company would recognize long time and multiple pets insurances as the monthly payment is high.

This year I turned in 3 claims on my 2 dogs. One was for a diagnostic colonoscopy, another was for therapeutic laser light therapy to treat lameness, and the third was for a bite wound. All I had to do was upload copies of my statements (one can mail them in, too, if they needed), and Pets Best did the rest - - figured out the deductible and co-pay. We are retirees, so having insurance coverage took the worry out of dealing with the veterinary costs.

We have been Healthy Paws customers for 3 years. We, previously with other dogs, had a different coverage. We were not happy about their coverage limitations. They did not cover a CCL (Cranial Cruciate Ligament) surgery, and they had illness and injury caps, not to mention lifetime caps. Our 3-year old Labrador, Sam, just had CCL surgery. It is a very expensive surgery that involves steel plates and screws. Sam had the surgery less than 3 weeks ago and we have already received full reimbursement, minus our deductable and office visit. No questions asked. We have a 90% reimbursement and $500 deductable plan. There are other plan options available. Healthy Paws has been wonderful and provides valuable coverage. Claims can easily be submitted on line. I highly recommend that every pet owner have pet insurance. It alleviates the dilemma as to how to care for your pet in the best way possible, especially in an emergency, and not breaking the bank. I believe Healthy Paws’ comprehensive and affordable insurance is the best way to give you peace of mind.