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This was my first experience with Embrace. I was skeptical about how they would actually pay out on the claim. OMG! I submitted my "wellness" claim and a week later the entire claim was direct deposited into my account. Could not have been easier! Had the vet fax over the notes from visit, with a receipt - done! Customer service is wonderful! Yippee! So happy I went with Embrace - thank you!

We have had Embrace insurance for our dog for over a year, and we are very pleased. The staff is helpful when we have questions, and they make us feel like we are important. It feels as if they were a small, personal company, instead of a big corporate business like some others out there. Submitting claims is easy, and we feel better knowing that our furry family member is covered!

I am very impressed with how fast my claim was processed. It is a very easy process to submit a claim. My experience with Embrace has been wonderful!

Big breed dogs generate large medical costs. I am very pleased to have found Embrace. Most recently, my male Dane started unusual gagging episodes. I was referred to a specialist who recommended further testing to eliminate the possibility of cancers. Thankfully, the latter was not the case and medication has helped greatly. ----Embrace offers a good insurance at a fair cost. It eases my mind in the event of possible future health issues.

Have only had two claims for wellness but I'm so impressed with the service and how fast the claims were taken care of.Thanks for helping when needed.

I have always had pets, but never had pet insurance until recently. We adopted 4 kittens 6 months ago and I thought with this many cats, something is bound to happen eventually that would need serious veterinarian attention. Two months after bringing the gang home, the little female, Phoebe, began to limp significantly. She had dislocated her knee. She healed up in about 1 months, then 2 months later dislocated the other knee. The vet said she has bad knees and would continue to dislocate them unless she had surgery to fix them. She had the surgery in January and is doing very well. The insurance process with Embrace was extremely simple. I completed the initial form and then had the vet's office submit all of the medical info. In just a few weeks the entire claim was processed and checks were mailed out. Embrace helped make a stressful (for both me and Phoebe) situation a little less stressful. Thank you.

We have had Embrace for a few years now and have been very satisfied. We have coverage for our cat and have had to submit illness claims on a few occasions for recurring stomache issues. Embrace covered everything, including fluids, pain med and anti nausea injections, no questions asked. Its great to have peice of mind when our pet is sick, knowing that caring for him wont be a finacial burden. Each time Embrace acknowledged receipt of my claims within a couple of days and processed the claim checks within a month. And they are always very courteous and professional in their communications.

Both our dogs have Embrace Insurance and we also opted for their Wellness Rewards program. When learning of the higher than expected cost of neutering our large breed dog, I called to see if we could upgrade our rewards program (even though renewal was not for a few more months) in order to absorb some of the cost. The service representative was extremely helpful and professional and took time to completely explain all details. Thanks to Embrace, we recouped an extra $50 back from the overall expense. They also made me aware when my email program was bouncing back their email updates to me about reimbursements. These people are a pleasure to deal with!

My dogs have been relatively healthy so I haven't placed in 'many' claims. From what I have, I have had no issues and always quite pleased with the return.I love that they will pay for alternative methods as I see a holistic vet.

We've had insurance with them for a few years and only had to do a couple claims which were covered partly but was little disappointed in the amount back, and service. They give you textbook answers but I would like to get more covered for the money. Biggest thing I didnt like is that they arent a part of ASPCA which I understand becuae no profit cant sell it but they basically became partners w them to change their name and reputation. Like aspca but wish they would just partner with an established co that holds their own. As someone who used to work in insurance,I understand they cant cover it all, but we are switching to Trupanion this year to see if we like better.