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As always, the response from the staff was courteous and professional. I had a difficult time faxing my claim, guess the machine is getting old, so after 2 tries, they suggested scanning and emailing the paper work. Success.I recommend Embrace to anyone that is seeking pet insurance. It is a worthwhile investment in a very important member of my family.

Embrace has provided great coverage for a very reasonable price. The most remarkable part is their clear prompt processing of claims and the timely explanation of coverages. Truly a remarkable level of personal care and attention in today's impersonal insurance world. A great value.

Make sure all your dates fall within the policy period. I was one day early on one of my vet appts and it was not covered. However, the remaining visits were.

Although this was just a wellness (heartworm pills etc) and not an illness, I was impressed with the quick turn around on receiving the check.

They are thorough and want proper documentation, but as long as all your ducks are ina row, the coverage in exactly what they say it will be.

I've had ASPA pet insurance for 3 years and swear by it. My boxer is very prone to getting himself hurt and sick. I got my dog in college and would have been completely broke without it. When my dog got heartworm the heartworm preventive provider said they wouldn't help us pay for the expensive treatment. Thankfully our Level 3 APSCA coverage helped us pay for most of it with no problem or questions asked.

I decided to purchase pet insurance after Ivy, one of our tabby cats, ran up her favorite tree and slipped off, suffering a badly broken leg. The ER and vet bills were steep, but we paid up because Ivy is a member of our family. Since then Ivy has used up a couple more of her "lives" requiring ER visits and ongoing veterinary treatment. On each of those occasions, I submitted her bills to ASPCA and have been very satisfied with their response and reimbursement. I highly recommend this insurance for anyone who loves their pets and doesn't want to be faced with a tough decision about their care options in the event of accident or illness.

This was my first experience with Embrace. I was skeptical about how they would actually pay out on the claim. OMG! I submitted my "wellness" claim and a week later the entire claim was direct deposited into my account. Could not have been easier! Had the vet fax over the notes from visit, with a receipt - done! Customer service is wonderful! Yippee! So happy I went with Embrace - thank you!

We have had Embrace insurance for our dog for over a year, and we are very pleased. The staff is helpful when we have questions, and they make us feel like we are important. It feels as if they were a small, personal company, instead of a big corporate business like some others out there. Submitting claims is easy, and we feel better knowing that our furry family member is covered!

I am very impressed with how fast my claim was processed. It is a very easy process to submit a claim. My experience with Embrace has been wonderful!