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Although most people have had a good experience with Pets Best insurance, I was financially and emotionally devastated by their lack of communication, support, and compassion for me and my dog. I signed my dog up for Pets Best insurance after a dear friend of mine recommended them to me. My dog was approaching 7.5 years old and had no current health issues, so I thought it best to sign her up before she developed any. My dog presented with lameness during the waiting period, and it was unclear to me and my veterinarian what the cause was. The diagnosis was unclear, but it was suspected to be an injury based on the X-Ray. About three months after the waiting period ended, my dog was diagnosed with osteosarcoma (bone cancer) and was recommended to undergo chemotherapy and an amputation of the diseased limb, which would have given her another year of life as opposed to two months (without treatment). I thought to myself, “thank goodness I purchased pet insurance!” Actually, I have no one to thank and definitely NOT Pets Best. Pets Best settled that the cancer was linked to the lameness that presented a few months prior during the waiting period, so they labeled the cancer as a pre-existing condition, even though my veterinarian records revealed NO EVIDENCE of a cancer diagnosis BEFORE or DURING the policy waiting period. Pets Best even had my veterinarian records to prove that there was no evidence of a pre-existing cancer diagnosis. Therefore, I would have been stuck paying for all medical costs IN FULL. The limb amputation alone would have cost me $1,000-$2,000 and chemotherapy would have been $400 per session. My dog needed at least weekly chemotherapy which meant that I would be paying, out-of-pocket, $1,600 per month, or $19,200 PER YEAR, JUST FOR THE CHEMOTHERAPY. That is half of my net salary! I am a mental health professional working in the non-profit sector, so this is a HUGE burden on my heart and my finances. I had to make the heart-wrenching decision to euthanize my beautiful dog because I could not afford her care. Pets Best discriminated against my dog without full consideration. My dog had a healthy medical record with NO EVIDENCE of pre-existing conditions, and they had the veterinary records to prove it. Based on Pets Best treatment of me and my pet, I don’t believe that Pets Best cares about the well-being of their customers and their pets. It’s clear to me that Pets Best will find any way that they can to NOT pay for your pet’s medical treatments by prejudicially asserting that any presenting accidents/illnesses were due to a pre-existing condition. I have lost trust in Pets Best and will NOT insure with them, ever again, and will NOT recommend them.

Easy to file and super fast reimbursement!

I've had pretty good experience.

Y'all are always available to explain things - very helpful.

Very helpful customer service

Awesome customer service, resloved an issue quickly, and the chat person was very caring that my issued was taken care of.

Trupanion makes it super easy to file a claim and submit invoices and supporting documents. Their decision process is always very fast and fair.

It was a bit confusing because the first email I received from Trupanion said my claim wasn't covered, but then I received a check and a second email (for a different claim # and amount) that said part of it was covered. Manny's teeth were cleaned as he had to be put under anesthesia anyway for removal of the mass, I didn't expect that part to be covered. But I also didn't know how Trupanion would divide up the costs. In the end it was fair and I am quite satisfied, and happy that payment was made so quickly,

Great friendly service. We are now on our 3rd & 4th dogs on Trupanion and we would not own a dog without it. Our 1st two dogs have now passed, but we were able to handle all medical needs of both of those dogs during their entire lives. No deciding whether you can afford the medical care your pet need, whether its for life saving care or quality of life. Three of our pets have needed orthopedic surgeries and we were able to provide the best care possible for all three thanks to Trupanion.

This was the first time I filed a claim with Trupanion and I was very pleased with the experience. The process of filing online was very simple. Review of the claim was prompt and the payment on the claim was direct deposited into my checking account very quickly.