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We had to take our dog to an emergency vet and then he needed additional surgery at our usual vet. Trupanion allowed the full cost and paid 90% of the cost. We are so glad we enrolled our puppy right from his first well puppy check up!

We had to take our dog to an emergency vet and then he needed additional surgery at our usual vet. Trupanion allowed the full cost and paid 90% of the cost. We are so glad we enrolled our puppy right from his first well puppy check up!

It has been a very straight forward to deal with Embrace. We're newly insured, and so far so good! Thank you!

My beloved Australian Shepherd mix, Taz, passed on at age 15. I was distraught and devastated for months. I forgot to file the claims for all the medical visits and procedures from the last year of her life and missed the 6 month filing window on a few of the claims. I called and explained the situation, and the representative was very sympathetic and was able to waive the time limit so I could submit the claims. I also got a sympathy card in the mail from Pet's Best.

Our puppy was hospitalized for acute vomiting and dehydration . Embrace covered most of the items in the claim and gave us a very clear explanation of how they determined the amount. We did have to wait a while for the claim to be processed but Embrace stayed in email contact with us during that time.

Me and my little pup are new to Embrace. We went for her puppy exams and got her vaccines. I didn't file them right away. I got an email asking that the vet fax records with a copy of the email. I didn't need to do anything but give them the email. I got an email from Embrace letting me know they received her records. I filed the claims. I got an email within days that they were processed. I got the checks a couple of days later. And then got a follow up email to make sure I had received the checks and if not was asked to contact Embrace so they could be tracked.Very, very good customer service!

Our experience has been great so far with our new puppy. We have only used our Wellness benefits so far and hope to keep it that way! The Embrace team has been very helpful in communicating the status of our claims and answering our initial questions about claims processing. The Wellness benefits have been helpful in budgeting our costs with a new puppy. We've never had pet insurance before but have had goldens in the past and thought we would see if the insurance helped this time around.

We adopted a rescue 5 yr old weimaraner in November. Almost 3 months after we had him, he got some bumps under his skin. Our vet suggested a biopsy and they turned out to be cancerous cells! The poor thing had to have surgery. It was about $1400 which insurance paid $800 (after $100 deductable). I was relieved I had insurance. It has also been a life savor for our cat (who recently passed). X-rays typically run $300 so to have insurance pay 80% is really worth it! I always tell people my animals have better insurance than me! $100 deductable with 80% reimbursement is a great insurance plan! I wish blue cross blue shield provided the same coverage!

Sorry it took so long to respond...But Bruno actuallyruptured both cruciate ligaments in both hind legs. About two weeks apart!! we were very happy with payment we received for the first accident but are still waiting for the second payment. I am waiting for that now.

As always, the response from the staff was courteous and professional. I had a difficult time faxing my claim, guess the machine is getting old, so after 2 tries, they suggested scanning and emailing the paper work. Success.I recommend Embrace to anyone that is seeking pet insurance. It is a worthwhile investment in a very important member of my family.