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I cannot begin to say how satisfied I was and thankful that I have had this insurance since they were puppies. It certainly paid off. My boy Kodi tore his ACL and meniscus. Surgery that cost about $4500 only ended up paying my copay and deductible. Claim process was a breeze. Thank you Pets Best!

My very first claim DENIED. My baby 3-month old kitten was taken to the vet for a routine exam and we mentioned he'd had a cough; nothing was done; vet said it would probably resolve itself. A year later he developed a long term cough (several days/couple weeks) and we took him to the vet. Yes, he has probable allergies; vet did tests and treated with a steroid. I filed the claim and Pet's Best called it "existing." So, I guess for the rest of this cat's life they will never pay a dime for anything related to a "cough." Ridiculous. How can that be pre-existing? It was a baby cough not requiring treatment of any kind and yet, one-year later they call it pre-existing? I think we'll take our business elsewhere.

We are very happy with Nationwide. They cover everything they say they will and as long as I send the correct info I receive whats covered promptly, thank you.

I really like the coverage that Nationwide offers with accident/illness and wellness visits, but find it extremely inconvenient that it takes over 3 weeks to process my claims even though I submit them online. I’ve worked with other pet insurers that make it a priority to process claims within 2 business days.

Millie was recused from a shelter in January 2016 and she has been a blessing to our family. When we adopted her, we decided to shop around for the BEST pet insurance so that we wouldn't worry about making tough decisions on vet expenses. After receiving several quotes and reading tons of reviews, we decided the BEST and most AFFORDABLE pet insurance was through Nationwide Pet Insurance. This has been the best decision I've ever made! All my claims have been paid shortly after submission, and Customer Service is always helpful and super friendly. It gives me peace of mind knowing that Millie can go to the vet whenever she is feeling poorly or needs surgery and my out of pocket cost is 10% of the total bill. The monthly charge I'm paying is well worth every penny. Thank you Nationwide!

When claim is processed and says can review EOB - it would be great if the eob showed all charges individually and what was paid on each individual charge instead of lumping all charges together The claims I am talking about below still have not been processed

Our 4 1/2 year old Standard Poodle had to have a laparoscopic liver biopsy in Cincinnati. Healthy Paws was great and paid 90% of everything except for office visits and prescription food. This also included his liver support medication, labs, etc. We have had many claims over the years and they have never denied anything. They also reached out to me to see out how he was doing. The premium goes up a little each year but not too much. They are also very timely. I would use them again and recommend this insurance company to anyone.

Pets Best has been a great experience and help for an unhealthy puppy. Claims were covered quickly with great EOB’s and it very user friendly. I recommend Pets Best on Facebook pet groups every time someone asks. Overall great experience that saved a puppy!

I have had a great experience with the claims for my Bulldog. Unfortunately he has had significant medical claims and with the Pets Best benefits it has allowed me to get him well versus the alternative. He is only a puppy and I would not have been able to afford his care without the Pets Best policy. Thank you from the bottom of our hearts for helping to get this fur kid healthy. Submitting claims and reimbursement is quick and efficient. Everyone I have talked to is super helpful and very informed. Overall experience with Pets Best is phenomenal. Thank you again!

Excellent and easy to manage submitting