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Embrace is easy. The staff is easy to talk to, and receptive to emails and phone calls. The policy is fair. It gives me peace of mind to know my girls are covered by this insurance policy.

This company is terrific. Their rates a competitive.They are very clear as to what is covered and offer a range of plans to suit one's needs. We have two dogs on the plan and they have had a few problems. Healthy Paws has been quick on the turnaround and responsive when we have questions. They explain everything so anyone can understand! Their service is exceptional and it shows how much they care. I'd recommend Healthy Paws to anyone looking for a quality pet insurance company.

Joe had an ear infection. Submitting the claim was so easy, the hardest thing was to remember to bring the form to the vets (and even when I forgot I called and you faxed one over for me. The whole process was fast. I knew it would be applied to our deduction, as we hadn't used it yet. But overall thrilled with the whole process!

We chose to insure our youngest most active dog during his last physical when it was offered as an option with our local vet. We were told that if we chose the zero deductable option all diagnostic vet visits would be covered at 100%. 3 or 4 months later our active 3 year old golden/lab cross came up lame and wouldn't even go up the stairs. We went to the vets the next day and true to their word, Truepanion covered vet visit exam and 90% of all other costs. What was an $1100+ bill had a cost to us of ~$90+. We didn't even need to submit a claim and wait for payment. It was ll done at the vets and we wrote the easier to stomach check of ~$90 instead of the much larger check had we no insurance. Thank you Trupanion for helping out our dog and saving our family financial hardship.

We chose to insure our youngest most active dog during his last physical when it was offered as an option with our local vet. We were told that if we chose the zero deductable option all diagnostic vet visits would be covered at 100%. 3 or 4 months later our active 3 year old golden/lab cross came up lame and wouldn't even go up the stairs. We went to the vets the next day and true to their word, Truepanion covered vet visit exam and 90% of all other costs. What was an $1100+ bill had a cost to us of ~$90+. We didn't even need to submit a claim and wait for payment. It was ll done at the vets and we wrote the easier to stomach check of ~$90 instead of the much larger check had we no insurance. Thank you Trupanion for helping out our dog and saving our family financial hardship.

I have submitted several claims to healthy paws and am always amazed at how promptly they review my claim and reimburse me. I have called a few times with questions and they couldn't be more helpful, nice and genuinely care about what is happening. It comforts me to know that if something should happen to one of my pets I don't have to worry about cost.

I filed several claims because my dog was having an eye issue. Once the company receives your claim, they indicate that it will take between 15-20 business days to process your claim. It had been about 20 business days and customer service reached out to let me know that they were running behind but would finish the claims ASAP. I know that things like this happen, but I truly appreciate them keeping me updated. The claim ended up being processed he next day, but I noticed an error. They had covered a couple of tests that the vet didn't end up completing so my refund amount was more than it should have been. I let them know and they contacted me back a couple of days later with the amended claims but insisted that I keep the overage because it was their mistake. In this day and age, customer service such as this is greatly appreciated!

The $400 wellness covered the wellness policy for the year. I have already submitted previous claims so I got my $$$ worth.

Claims processed and paid in a timely manner, no "hidden charges". Conditions of the policy were clearly explained. Very pleased so far, the dog may require a follow up visit.

Claims processed and paid in a timely manner, no "hidden charges". Conditions of the policy were clearly explained. Very pleased so far, the dog may require a follow up visit.