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I filed several claims because my dog was having an eye issue. Once the company receives your claim, they indicate that it will take between 15-20 business days to process your claim. It had been about 20 business days and customer service reached out to let me know that they were running behind but would finish the claims ASAP. I know that things like this happen, but I truly appreciate them keeping me updated. The claim ended up being processed he next day, but I noticed an error. They had covered a couple of tests that the vet didn't end up completing so my refund amount was more than it should have been. I let them know and they contacted me back a couple of days later with the amended claims but insisted that I keep the overage because it was their mistake. In this day and age, customer service such as this is greatly appreciated!

The $400 wellness covered the wellness policy for the year. I have already submitted previous claims so I got my $$$ worth.

Claims processed and paid in a timely manner, no "hidden charges". Conditions of the policy were clearly explained. Very pleased so far, the dog may require a follow up visit.

Claims processed and paid in a timely manner, no "hidden charges". Conditions of the policy were clearly explained. Very pleased so far, the dog may require a follow up visit.

We had to take our dog to an emergency vet and then he needed additional surgery at our usual vet. Trupanion allowed the full cost and paid 90% of the cost. We are so glad we enrolled our puppy right from his first well puppy check up!

We had to take our dog to an emergency vet and then he needed additional surgery at our usual vet. Trupanion allowed the full cost and paid 90% of the cost. We are so glad we enrolled our puppy right from his first well puppy check up!

It has been a very straight forward to deal with Embrace. We're newly insured, and so far so good! Thank you!

My beloved Australian Shepherd mix, Taz, passed on at age 15. I was distraught and devastated for months. I forgot to file the claims for all the medical visits and procedures from the last year of her life and missed the 6 month filing window on a few of the claims. I called and explained the situation, and the representative was very sympathetic and was able to waive the time limit so I could submit the claims. I also got a sympathy card in the mail from Pet's Best.

Our puppy was hospitalized for acute vomiting and dehydration . Embrace covered most of the items in the claim and gave us a very clear explanation of how they determined the amount. We did have to wait a while for the claim to be processed but Embrace stayed in email contact with us during that time.

Me and my little pup are new to Embrace. We went for her puppy exams and got her vaccines. I didn't file them right away. I got an email asking that the vet fax records with a copy of the email. I didn't need to do anything but give them the email. I got an email from Embrace letting me know they received her records. I filed the claims. I got an email within days that they were processed. I got the checks a couple of days later. And then got a follow up email to make sure I had received the checks and if not was asked to contact Embrace so they could be tracked.Very, very good customer service!