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We just had to put down our amazing cockapoo - Lucy - after 10 years. She had a bunch of medical problems over the course of her life - including needing to undergo 5 major surgeries. She was admitted several times in the weeks before she was put down. Over the course of her life we relied on Embrace MANY times. Every interaction we had with them was excellent! We often needed to use up her entire $ 10,000 policy limits. We NEVER got any push back from Embrace. They reimbursed us quickly and without any jumping through hoops. There is no question we will use them again when we get another dog. They are TOP NOTCH!!!

I filed a claim because my fur baby was experiencing trouble urinating. My vet provided the best care which was costly. Lemonade processed the claim quickly so I could get reimbursed within a few days.

For the third time in five years we have had to file a claim with Embrace. We are thankful we have insurance for our eight year old Boxer and grateful for the ease of filing a claim and amount we received.

Good

Met Life is the best pet insurance I have ever had. They communicate with you letting you know the status of your claim. Very good customer service and easy to process claims. So happy I found Met Life Pet Insurance.

My dog needed to have surgery to remove a couple masses for biopsy. Between the surgery and the follow ups the money added up. I submitted the claims and they were processed the next day. Checks are in the mail. On top of that customer service reached out to see how my dog was recovering. I thought that was a very nice touch, one that I had not expected.

We have three policy and we will keep them for our pets. They have great customer service and they handle our claims fast.

Very friendly and helpful customer service. Good communication. Using their app is the easiest way to submit claim

I work in healthcare. A deformity that the animal was born with should NEVER be considered pre-existing. We rescued my dog and didn’t know what was wrong with him, we were told it was a broken bone that healed wrong initially, but because we had diagnostic tests done now it’s considered preexisting even though it is a VERY common deformity. It’s said that this claim was denied, it shows you are not in it to take care of your customers. I’ll be cancelling my policy as it’s obvious that you’re not in it to take care of members.

Overall very pleased with Met Life Only problem I’ve had so far was the required “soap” notes to process a claim Her regular vet doesn’t do them so outside of routine shots or check ups I have to take her to a vet in town that does them. I recommend everyone to them asi it is straight forward insurance that covers emergencies or major issues but also pays for her wellness.