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We have been with Embrace for 7 years when my tiny toy poodle Gracie encountered one of many issues to follow. She is now 10 years old and Embrace has continually honored claim after claim without problem and they always seem happy and helpful to make sure I am covered. One time there was a slight issue with coverage of a claim and it turned out the vet used a wrong code so it was a matter of resubmission. They cover as little or as much as you want for your pet. They are always there when you call and always helpful. They are never snarky or dismissive and they never leave you hanging. And you always get to speak to a staff person who is intelligent and informative. They are very professional and make it their business to insure that there customers and pets are well provided for. For the record our little dog has had thousands of dollars of medical expenses over the years and they have all been covered well above our monthly premiums. It is the best investment we have ever made for our pet.

Customer service provided inquiry that has been sent to drs office (3 times?). Clinic had no record of the request. I had not been copied on drs request for information. Think by walking paperwork thru the clinic all will be resolved.

Excellent company great policies great customer service very personable

I was recommended Embrace, and figured we’d give them a try. They have been nothing short of amazing since we signed up in may. You got to customize your plan, multi animal discounts, military discounts, if you pay in full discounts, and spay/neuter discount as well! The process of submitting a claim is so easy, especially if your vet does it for you. Their turn around time has never been over a week. I recommend them to anyone looking to get insurance for their pet!

I have had ASPCA Pet Health Insurance for my cats for 15 years. The new complete coverage policy is a reasonable price. I have had to use the coverage a number of times, and the customer service could not be faster or better. I'm impressed with the telephone calls I have received to find out how my cats are doing. The customer service representatives are polite and friendly. I enjoy talking to them.

We have used Embrace for two dogs now and I absolutely love them. I have never had any issues with this company with either of my dogs. Anytime there was additional information or if I had questions, the communication was flawless between myself and Embrace. They are very easy to use, will thoroughly explain anything and everything, and all in all a great company. I highly recommend them as I have told my coworkers and friends about them and to definitely check them out. I would rather have the insurance and not need it than not have it and need it.

The representative was very kind and answered all my questions and emailed me the form I needed to fill out s claim!

Very professional, quick response time. A excellent company

Embrace has been very helpful. They make it easy to submit claims and reimburse in a timely manner.

We are delighted with all aspects of Embrace. Our communication with them when necessary has been superior. All claims have been paid promptly. Having embrace insurance saved us several thousand dollars. Every pet lover should consider Embrace.