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We are so happy with Trupanion!

Great company

Always met with positive, professional, and compassionate people. Trupanion is responsive and reimbursement is fast.

I have sent 2 emails to Trupanion regarding claims and have had no reply. I have three claims in progress - one they have had for several weeks and when I called yesterday the representative said they had just contacted my vet's office the day before for additional information. So much for many claims being processed in one day. This is my first time having pet insurance and I am a bit disappointed so far.

Dolly and I have been with Trupanion for the past several years and I cannot say enough good things about Trupanion. Until this past July I was working as a shuttle driver at LAX. Not a day went by that I did not meet a fellow pet lover and we would strike up a conversation about our pets (I had pictures of Dolly in the front of my shuttle which turned out to be an incredible ice breaker). During the course of the conversation I nearly always mentioned how incredible Trupanion was. I cannot begin to tell you how many passengers would write down your company name and phone no. that I would provide. So much so that I memorized your phone no. I have nothing but praise and the upmost respect that I have for your team. I wish I could give you a score of 100. Your caring and respectful team has guided me and Dolly Mae through some challenging situations, wether it was a health crisis with Dolly or a financial crisis with me. The care that I feel coming thru the phone is not robotic or scripted, it is a fellow pet lover who has a enormous heart. I cannot say enough about how wonderful Trupanion is and I hope and pray that we have many, many, many years to go. Thank Trupanion for putting the word "SERVICE" back into the "Customer Service" phase. Stay Blessed

Even though the on-hold music says it will be long wait, it wasn't long wait at all. The guy who helped me called me back with answer very quickly, he was also caring asking how's my dog. Very sweet!

Great company. Quick on processing claims. I will be using your company with our next pet

I appreciate the friendliness of your staff. They always make me feel that my call is important!

I have been very happy with Trupanion. Thanks for being there for us!

Very happy with response time and also fact that they say when claim is received.