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Definitely made a smart choice for my new family member.

Fast, efficient, easy to understand.

Customer Service continuously gets worse with each call, surely not as nice as the sales team!! Claims take a long time! Disputes take a long time! They put a preexisting condition on my dog which is now excluded. It was something that was never diagnosed. Still waiting for the response for that dispute. I tried to upgrade my 1 year old dog’s plan, but they said I have to wait until September (by then the dog will be older and it will cost more)! Not sure it is all worth it....unless and they love to tell you unless, your dog suddenly needs surgery or has an emergency! Will look into other companies as my vet has recommended

This company offers nothing but lies. They say they pay the vet directly but they don’t tell you that it takes a while and vets won’t do the procedure/surgery without payment right then. It is very decievimg. I tried to call them to quit but they try everything they can to make you not quit. Do not call of you just want to quit quickly. You will need to talk to them tell them so much information while they try to downplay any other company. If you try to tell them firmly that you just want to quit they will try to belittle you and even call you names. Unbelievable. I have never ever dealt with a company so trying to control you. This is a subpar company keep looking.

Having this Affordable insurance on Sophie keeps me worry free and helps so much with the cost of wellness, too. It keeps me from procrastinating so I get her shots, heartworm prevention and flea prevention meds on time! Reimbursement turn around time has been great! I get it before the credit card bill! Thank you, Nationwide!

Having this insurance has been very helpful for me and I greatly appreciate how fair and responsive your company has been.

As always great response time.

The only part I don't agree with the decision made of what to pay is that on this recent claim the vet prescribed a supplement for a bacterial skin issue and I understand supplements aren't covered but feel if the vet prescribes it that it should be reconsidered.

I submitted a claim for treatment and was told on December 12, 2018 that they needed medical records to process the claim. On December 26, 2018, I sent in these medical records for the claim to be re-reviewed and processed. On January 9, 2019 I was told it would take 30 days from the day the records were received to process the claim. 30 days passed and on February 1, 2019, I was told another 30 days would be needed. It is now February 22, 2019 and I still have heard nothing. I also have another pending claim from January that has exceeded the 30 day window, even though medical records were provided from the beginning for this one.

Submitted claim for Nicklaus Archer on 9/22/18. He had a traumatic small laceration to face which eventually became hot spot. You denied claim and continue to deny claims stating it's a "chronic condition", but it's not. Chronic conditions are diseases such as diabetes, etc. This was a one time traumatic injury that became a hot spot due to scratching. Very disappointed that you search for reasons to deny claims. I haven't been able to recommend your insurance to my colleagues and it's offered as a benefit. You also denied teeth cleaning which should be a preventive service and not "chronic".