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very knowledgeable staff and friendly

Claims handling is superb!

Very easy to file a claim, claim was settled fast and efficiently, very pleased.

Nationwide pet insurance has been great, claims are reviewed quickly and communication and emails has been are fast and informative. Payment for claims a fast. Definitely will continue to use.

claims processed very fast, better than human private health insurances

I wish insurance claims for huma's were this efficient and easy! Thanks for making it so amazingly quick!

Filing a claim and receiving an online payment is a cinch. I have nothing but great things to say about Nationwide Pet. And.. I have a Frenchie who gets herself in to some interesting health situations!

My vet has gone to paperless documentation during the COVID-19 crisis. Because of that, I upload my documentation via the "attach PDF" button. I can see the PDF is attached when I submit the claim, however, each of my last 2 claims were rejected for missing documentation. The only option I have then is to mail the appropriate paperwork in, massively slowing down the payback times for these visits. The middle of a pandemic isn't the most convenient time to have to wait around for money. On top of that, my vet does not provide diagnosis on receipts. Never has, never will. I have had multiple claims kicked back because of this. Instead of calling the vet, I am docked and have to go track down the information and mail it in. This is especially frustrating because I was just docked almost $100 for a missing diagnosis on his yearly check-up. There's no diagnosis at a check-up. Now, not only do I have to go track down this information and mail it in, but I also have to explain to the insurance company that a diagnosis wasn't required on the claim. I went through the first year of using this company with minimal issues. We're one month in to his second year and I can't wait to get out. This has become nothing but a hassle. (PS - I emailed about the Attach PDF issue yesterday and still haven't heard back. Solid)

My wife and I were thinking about purchasing pet insurance so we had done a lot of research. It was clear that Nationwide stood out among the rest. One of the best factors is their customer service after the sale. The whole process from purchasing the insurance to getting paid for a claim is very quick. Last week one of our dogs that is covered needed some dental care that cost $2,000 and within three days of our vet filing a claim, a check was on the way for 90% reimbursement. What made our decision even easier was that my employer offered this optional insurance through payroll deduction. I would recommend Nationwide to any pet owner, just give them a chance.

I submit my claims through the VitusVet mobile app. It's very quick and easy to use. Claims have almost always been handled quickly. On the few occasions when I've spoken with Customer Service, I have been very pleased with the friendly, efficient help that I've received.