Excellent customer service
I have called the customer service line several times now and every time I am connected with a great representative. The two women that I spoke to are so helpful and friendly. I have received nothing short of the best of customer service. I am beyond happy with this!
- INSURER:
Nationwide
- POSTED: 10/23/2017
- BY: Laurenepp
- BREED:
- AGE OF PET: 0 - 3
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Positive, quick reimbursement
I have to say, I filed my first claim and was really scared in the outcome after reading the negative reviews. I promptly sent in the claim form (via online) with my itemized receipt and they did exactly what they said they would. I wanted to put my positive comment in here to ease the minds of someone that may be feeling nervous filing their first claim.
So far so good!
- INSURER:
Nationwide
- POSTED: 10/23/2017
- BY: Paisley
- BREED:
- AGE OF PET: 0 - 3
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Well worth every penny
Very impressed with the coverage and expediency of claims processing! I'm spreading the word about this pet health insurance!
- INSURER:
Nationwide
- POSTED: 10/23/2017
- BY: LisaD
- BREED:
- AGE OF PET: 0 - 3
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Polite
Everyone has always been so incredibly nice, polite, and helpful anytime I have called customer service. The fact that they call my dog by name throughout the whole conversation and even as simple as saying they hope me and Dondi (my dog) have a great day, makes them stand out in the customer service world!
- INSURER:
Trupanion
- POSTED: 10/23/2017
- BY: Kristin
- BREED: Shih Tzu
- AGE OF PET: 7 - 10
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Thank you
My Molly passed away and the rep. was caring and understanding.
Customer service has always been excellent. thank you.
- INSURER:
Trupanion
- POSTED: 10/23/2017
- BY: Joan
- BREED: German Shepherd
- AGE OF PET: 7 - 10
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Reimbursement options
My problem was solved with a very simple answer and suggested instead of receiving my payment in a check, set up an automotic deposit into my checking account, which works out great, Thankyou !
- INSURER:
Trupanion
- POSTED: 10/23/2017
- BY: Cheryl
- BREED: Mixed Breed Cat
- AGE OF PET: Over 11 years
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Relieved
So relieved I had this coverage with Bailey's recent acute illness.
- INSURER:
Trupanion
- POSTED: 10/23/2017
- BY: Shirley
- BREED: Himalayan
- AGE OF PET: 7 - 10
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Turnaround time
The service and turnaround time has been great
- INSURER:
Trupanion
- POSTED: 10/23/2017
- BY: Michael
- BREED: Puggle
- AGE OF PET: 7 - 10
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Compassionate
The woman, Sam, that I spoke to on the phone was extremely compassionate and helpful during a horrible crisis. She stayed on the phone with me and answered all my questions with the utmost empathy. She really helped me during this terrible incident of my dog being attacked.
- INSURER:
Trupanion
- POSTED: 10/23/2017
- BY: Lisa
- BREED: Terrier
- AGE OF PET: 7 - 10
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Excellent insurance!
Trupanion provides excellent insurance for my pet. I would happily recommend it to any pet owner!
- INSURER:
Trupanion
- POSTED: 10/23/2017
- BY: Sue
- BREED: Miniature Schnauzer
- AGE OF PET: 7 - 10
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