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Love my experience. They are so quick to process claims

will continue to use you...fast and efficient

Embrace quickly responded to my claims, was wonderful. Also very compassionate during a very difficult time for me. Staff was helpful in getting claims done as quickly as possible.

It would be helpful to be able to access policy/account info online. I could have easily given new payment information online, if available.

Who knew my less than 3 year old pit mix dog was going to get injured so young? She's already had 2 knee surgeries and I'm so thankful that I have Healthy Paws insurance. Claim submission is relatively easy and the turn around time for reimbursement is within a reasonable time. A live person always answers the phone when you call and they even send emails inquiring about my dog after her surgery. That means a lot in this world of automated systems and poor customer service. I didn't have pet insurance for my other dog and she got cancer which meant I paid out of pocket in full for her operations. It was stressful enough dealing with a sick pet, but the cost on top of it made it extra bad. So I learned my lesson and got insurance. I tell everyone I know to get it. I did a lot of research before choosing Healthy Paws and I'm glad I did it. Too bad my human insurance isn't this good.

very nice specialist answered all my questions. informative....gave me all the answers i needed. thank you.

Insurance always pays claim very quickly but my only reservation is the amount of the payout is not as much as I would expect given the premium that I have to pay.

Both calls were handled by very professional, very polite individuals. I appreciate their knowledge and assistance. Great job!

My dog was diagnosed with diabetes and in order to regulate her insulin she had to be seen multiple times at the vet. The cost was very high each visit and the supplies with insulin drove the bill up. I am so glad I had insurance to help with the cost and the representatives were very kind and helpful.

We made a very wise decision to purchase pet insurance years ago. Embrace is a wonderful company to deal with. Very accessible with any questions we have and processing time excellent.