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Trupanion is great to do business with. They are the role model for insurance companies everywhere - it is clear they care about their clients, furry and otherwise!

We have been extremely satisfied with handling of claim. Only delay was at our end waiting for our veterinarian to provide our pet's history.

We have only been clients for just over 2 years and have now added our second pet, but everyone I have dealt with at Trupanion has been absolutely lovely! Even when I am stressed.

We love you guys! Thanks for everything, I'll be a lifetime user!

You have been so helpful and responsive in our quest to ensure Lacey had a long and beautiful life. Thank you so much. We will definitely recommend doing you to friends and family.

As I mentioned to the representative, I would appreciate you giving the previous monthly fee with the updated fee next year - would be helpful and save time.

It would be great if you could make the sign up process more clear when choosing a plan. Apparently there was a box I neglected to check that would have cost $3 more per month and would have covered my dog's anxiety treatment. I've spent well over my deductible on behavior training and medicine that will not be covered.

Pre-existing conditions non-coverage is very broad. You haven't covered the ONE claim I submitted, even just a little bit. I'm sure it's the same with all insurance companies. But I have to ask myself, why bother having insurance at all? The representative I spoke with was really nice and easy to talk to. We'll see what happens with this next claim I'm submitting soon. But so far I have 2 new pets on different insurance plans not with you, because Trupanion hasn't covered anything. We'll see, jury is out. Undecided. Great representative though. Very friendly and knowledgeable. Thanks.

She had to refer to a supervisor and the problem was resolved. Not her fault at all.

The representative solved some of my questions, but apparently I need to appeal some of the decisions relayed to me via e-mail. So I still have work to do to resolve all my questions.