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Very pleased, and great service

I am very pleased by the timely response I have received.It a great feeling knowing if my pet has a accident I can afford to give her the care she needs. Thanks again!

Over the course of our time with Embrace, the customer service is inconsistent to say the least. The claims either go through without a problem, or we get notified that our claims are on hold because we haven't sent the right information after "multiple attempts" to contact us. By "multiple attempts" they mean we got an email saying they got our documents (standard), we got ONE EMAIL TWO WEEKS LATER saying they needed more information, then another email hours after the email requesting more information that our claim was on hold. First, this is unprofessional that it would take over two weeks for the company to notify us they need more information (and the email itself contained no letter head and looked as if someone just typed three sentences and mailed it just to say it was indeed mailed). Second, it is BAD CUSTOMER SERVICE to give us NO TIME to get those documents to you before we are notified that a claim is on hold. To add insult to injury, the claim is listed as "UNAVAILABLE" in the portal, so we couldn't even check the status of it in our account. The whole situation was handled badly and we, the loyal customer who continues to pay premiums on time and is still treated horribly like this, are left dealing with a sizable claim still not processed due to Embrace's incompetence. Improvements in claim processing to let us know if there was a problem with our documents within the 2-3 day window (the normal time to process a claim) need to be made. Additionally, customer service could improve their relations by ACTUALLY contacting us more than 5 hours before our claim is put on hold. Lastly, our claim should be expedited through the processing procedure to get us our money back as soon as possible since the mistake was on Embrace's behalf, however we have learned not to expect that level of service and consideration from Embrace, which is a shame.

When my Lucky had issues with her bladder, I was naturally panicked - but not about the bill! After taking her to see the vet, I turned in my forms and received a prompt response explaining my claim and my coverage, and received the distribution back for my claim almost before Lucky was completely healed. That's pretty great insurance.

Trupanion is an excellent choice for a pet insurance. The customer service and coverage are excellent. I would highly recommend it to any pet owner.

Response time for repayment is great! Claim was submitted and a reimbursement check was received within a week (maybe less). The online account access is easy to use and has great resources. The cost of the insurance is very reasonable. Very satisfied with Nationwide.

Very happy we have you as insurance. We've had a couple emergencies in my dog's young life and you've always come through. Thank you so very much!! Tracy and Barnabas

my puppy is only 5 months old and I have had Nationwide whole pet plus wellness insurance from day one. knowing my breed of dog is prone to certain issues. Thousands in vet bills already reimbursed, no questions asked. Checks arrive in mail in a timely fashion, about 2 weeks. Pet insurance is best decision I have ever made and I never have to worry about my dog not being able to get the best possible care. I recommend Nationwide to everyone I know that has pets. Thank You!

You guys are just wonderful!!

With suddenly getting a new kitten for "free" I knew I would want the most comprehensive plan possible for my kittens first year of life, and the Whole Pet with Wellness Plan has done exactly that! I am now planning to insure my older cat so I can rest assured that both of my cats can get the care they need at a reasonable price.