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Love TRUPANION. Always tell people about it!

Really pleased with how quickly someone is on the phone with me. Also with the pre-approval processes. Thank you.

The reps are very helpful and caring animal lovers

The people on the phone are always really nice - it really matters

Without exception, I've received top-notch service from Trupanion. Thanks so much to everyone involved!

You run a fine company...communication is everything and you do it well. Keep up the good work !

Your customer service agent was outstanding! He was very polite and thorough. I very much appreciated his well wishes for my sick dog and he even inquired about the well-being of my other dog. I have never had one issue with customer service or claims processing in the 7 years my dog has been insured.

Rates always go up and a lot...

So much is not covered when you need it

It was upsetting to hear that your mailing address had changed and never notified. How long ago did the address change? I wonder how many other people’s claims have not been taken care of because they didn’t have the new address?? There was any problem with my payment being deducted every month!!!! I mailed my claim to you on the 17th of October and the claim has never been received because of you changing the address and it has never been returned to me as I always have my return address on my envelopes!!!!! Why didn’t my claim get forwarded to your new address?