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I had recently switched from a $0 deductible to a $50 deductible because my rates have been raised every single year I've been a customer and it has become almost unaffordable.. (especially with vaccines and teeth cleanings not being covered) but I had a question on how the deductible worked and the representative helped me greatly. I understood the process and she even emailed me a claim form which was extremely helpful. I always love calling Trupanion because the reps really are so helpful and NICE!! That is hard to find when looking for help from any company you call. I am the kind of person that would rather speak to a human than just figuring out anything online, so Trupanion is always a big help when I call.

The entire process was easy and flawless. I am so delighted to have Pets Best for my insurance they could not be better.

We have had consistently great experiences with our claims with Pets Best. Our most recent claim expenses were applied to our deductible as this is the beginning of our second year with Pets Best

Filing a claim is made very easy. We get our PAID receipt from the doctor, fill out the claim paper work and fax it over. All done. We are soon notified by e-mail that our claim is being processed or if there are any questions , we can take care of that promptly. Couldn't be easier.

I wish people-insurance was this honest and friendly.

Being able to upload the information through the website is very easy and efficient. Everything is processed so quickly and we received our check in no time.

Any one I spoke to at Pets Best were very professional. No matter what is discussed I felt there was a genuine concern for my pet. I am very impressed with the online claims process as well.

The representative was helpful and courteous. I hate to score her lower than ten but she represents the company and I am frustrated with the length of time it is taking to resolve an appeal. She was unable to resolve my issue because she is not in a position to make approval decisions.

From the date of the application Embrace was searching for anything that they could use to come up with as many pre-existing conditions as possible. For example, my dog is prone to ear yeast infections and had had one in the last 12 months. Now anything that in any way is dermotogical in nature is pre-existing. That is overly broad, a real stretch, and just plain not right. on two occasions they have rejected claims that should be paid...yes they changed the determination and approved the charge but only after I caught them and questioned it. For this reason I give them an 8 rating but at this point, no I would not recommend them to anyone. Below they are asking for the category of your claim, I notice they separated ear problem from skin problem...well if they are separate why is any skin problem pre-existing on my dog because of an ear problem???????? Just watch Embrace real close.

My beloved dog is very active and accident-prone! He has limitless energy and has been injured more than once. Each claim we submitted was handled in a timely manner and we received follow-up calls from concerned reps inquiring about the status of his recovery. My Boomer is very special, not only to me - but to the countless people he greets and comforts during his work as a licensed therapy dog. I feel confident with ASPCA Pet Insurance and I do recommend it to all pet owners.