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Claim process is easy and quick. I also had a few phone conversations with an agent when Cleo was diagnosed and I felt they were genuinely concerned for her well being. I like that they had empathy for what we were going through.

I submitted a claim 2 weeks ago and it has not been processed. I called customer service and was told they are experiencing high claim volume and they are not able to keep up. I was told the company is growing and is experiencing growing pains and they are in the process of hiring more employees. Honestly this is not my problem. Maybe they should stop writing new policies and control their growth and focus on their existing customers. If I had known this I would not have taken a policy with them. There are lots of other pet insurance companies out there. Think twice before selecting figo.

Always processes and pays claims very quickly. Excellent service!

Always friendly and helpful

Always get great service, advice and results. You make me feel like you truly care about my little dog. Thank you for being there for us.

Am very happy with all that Trupanion has done for my sweet Dolce. Have spoken to friends about how great a company you are. Many thanks to all.

Brittany is excellent. and for the record, I tell everyone that they should have pet insurance, and Trupanion should be their only option

The rep was incredible!

Even though I was giving her my info backwards, she was sweet & put me at ease. She made me feel like she cared about Blondie & making sure my billing was updated.

I can't say enough nice things about Trupanion. They really go the extra mile in giving me peace of mind during the troubled times when my pets are sick. I recommend them all the time when the question comes up in online forums about pet insurance recommendations.