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As always the staff was incredible and showed true concern for my pup that was attacked by another dog. The refund took very little time and what could have been a real pain was very easy. Human health care should be this fair and easy!

love the "pet loving" expert referral....very accommodating and friendly. While I didn't originally have my pet insured I am so happy I have. Wonderful plan and company. thank you for loving my pet as much as I do

Very nice representative who helped resolve my issue very kindly & professionally

The claim submission was very easy and the customer service was exceptional. I was disappointed the claim was not applied to my deductible. I was not aware of the waiting periods.

It was super easy to submit the claim online for starters, I was informed along the road of evaluating my claim, it only took 1 week turn around time for a decision to be made about my claim & it took less than a week for my reimbursement to be automatically deposited into my account. I will never change pet insurance carriers & love Pets Best! Thank you!

Very easy process and if you do need to call, very helpful pleasant representatives.

I had no trouble I faxed the Vet bill and I received payment into my checking account in day's. I was very happy with the service

I love the extra layer of security that PetsBest provides.

TRUPANION: 1) They do not have annual renewals, so they do not drop you at the next renewal if you have too many claims, nor do they exclude a condition like Addison's in year #2 if diagnosed in year #1--my horse insurance company did both of those 2) They don't exclude breed-specific issues, such as Addison's for Spoodles 3) Your rate at which you join is your rate for your pet's life. Mac joined at 10 months, so he has the under 1 year rate for life. Cost may go up due to health cost increases, but not due to your dog's age. Other companies, such as VPI, increase your rate each year based on your pet's age, by the time your dog is 10 years old, the rate is over $100 per month 4) They have had GREAT customer service 5) They reimburse 90% of ACTUAL costs, not usual and customary charges 6) you choose the deductible that makes you comfortable. 7) No annual limit on payouts. 8) Deductible is for lifetime of the pet, not per year. We paid $250 for Kobe’s Addison’s post-diagnosis, and we do not have to meet that deductible again. Only down side is that they don't cover the cost of the vet visit, but IMHO, that is small potatoes compared to everything else. I have heard good things about Embrace as well, but watch out for increasing premiums as your dog ages. You want to make sure you can afford the policy when your dog really needs it when they are older.

The people I spoke with on the phone prior to my dog’s surgery were kind and helpful. Submitting the claim was easy. Within 24 hours, I got email confirming them receiving my claim. I got the check reimbursing me for vet bills within a week.