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We have had Embrace ever since adopting our wonderful Boxer rescue and it has been nothing but a very positive experience so far. Each interaction I have had with Embrace associates has demonstrated their care and compassion for pet mommies and daddies and their pet kids. The communications I have received from Embrace have been excellent and they process claims quickly and efficiently. Purchasing Embrace has been a lifesaver and I would recommend this company to anyone.

My male cat started getting UTI's in March of 2014. He kept getting them back before his meds were out. Finally he got a blockage, which we caught in time and then we were told he needed a significant operation (peri urethrosteotomy). Because this was such a serious surgery I opted to get a 2nd opinion in a Boston Hospital. Because I had insurance, I was able to get the best care for my cat and myself. Thank you Healthy Paws for the "peace of mind". Bleu is much better now and we will never have to worry again!

Customer Service contacted us to see how our two pets were doing and sent a sympathy e-mail when they learned of our cat being put to sleep. The coverage is excellent for office visits and tests. The amount reimbursed for medication is barely adequate, as a pet owner doesn't have control over the amount charged by the vet. I'd like to see better coverage for cleaning and tooth removal. Also, it would have been helpful to know that I had to add continuing coverage before Tacori turned 10, I tried to add it and was told I could not. The price has escalated in the past 3 years, almost doubling in cost in that period of time. I'll be looking closely at the coverage at next renewal to see what is right for Tacori.

I've done a lot of research on pet insurance. I have three dogs - two Pugs and a Bernese Mountain Dog. Healthy Paws is by far the best insurance, best value and best customer service out there! I am so thankful, and love the quickness of the claim reimbursements. Thank you Healthy Paws!

While petting Brewster I found a lump on his paw and neck. The vet did a smear test. The test results indicated cancer cells for the lump on his paw and inflammation on his neck. Both lumps needed to removed and biopsied. I called Healthy Paws since I never submitted a claim prior. They were very supportive, reassuring and knowledgeable about Brewster’s coverage. I submitted two claims one for the smear test on the other for the blood work (needed for surgery). I expected these claims to take a long time to process since Brewster is 7 and Healthy Paws needed to review his medical history. I was pleasantly surprised to see the claims were processed within a week and check was received shortly after. The next claim was for his surgery, they processed the claim the day I submitted it. A check was received about two days later. I also received a follow up email from Healthy Paws just to see how Brewster was feeling and wishing him well. I am so happy that I choose Healthy Paws. I could not ask for better service. The process to submit claims is very easy; claims can be emailed, uploaded or mailed. Forms can be downloaded from their website. The EOB's provided are very easy to understand. The coverage was exaclty what I understood it to be and hassel free.

I have been with Embrace for a few months now and so far I am very pleased with my experiences with Embrace. My questions are always answered, the claims are processed quickly and their customer service is excellent. We have been having some GI issues with our Boxer rescue and while that has been stressful, knowing that we have Embrace insurance is helping us through this rough patch and we feel good knowing we have chosen a good pet insurance company for our Boxer boy!

Shortly after adopting my cat, he got sick and had to go to the vet (we went mmultiple times and had a week of antibiotics before he was totally ok). My vet works directly with Trupanion, so everything got approved before I even left the office and all I paid was the 10% coinsurance. My cat was still on the introductory free trial period. Only a few vet offices are set-up to do that right now, but it made everything really easy for me! Hopefully more vets will do this!

Shortly after adopting my cat, he got sick and had to go to the vet (we went mmultiple times and had a week of antibiotics before he was totally ok). My vet works directly with Trupanion, so everything got approved before I even left the office and all I paid was the 10% coinsurance. My cat was still on the introductory free trial period. Only a few vet offices are set-up to do that right now, but it made everything really easy for me! Hopefully more vets will do this!

I recently submitted another claim against my Wellness Plus Plan and my claim was reimbursed again in full by Embrace. So far so good! Each time I have called Embrace the customer service people are super nice and very helpful. If you can, purchase the Wellness Plus Plan because it does cover a lot of things and to get a $400 allowance for just the annual fee of $299 is well worth it!

I cannot tell you how happy I am with Healthy Paws!! One of the reasons I went with this insurance was the feedback on the great customer service, ease of submitting claims and speed of receiving the reimbursement checks. I am happy to report that they are all true!! The support and turn around time is far better than human insurance :) Keep up the good work! I have referred many people to Healthy Paws.