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After years of not having insurance and spending thousands at the vets, my vet signed up Jones before something happened. And it did IBD that with the meds caused diabetes. These are on going and the claim process has always been easy. Deductile was paid during the initial diagnosis process and the have paid 90% of all qualified expenses since. Including $1900 of a $2400 3 day emergency vet visit when he had a major IBD flare and couldn't breathe! It makes care decisions easier and you can do more for your pet. I signed up my other 2 kitties after all this. Even with the added premiums...what I get paid back by trupanion outweighs what I have paid in premiums overall...on total.

This firm is little more than rip-offs. They deny most every claim. This then requires you to call and fight for each claim you submit. Once they have sufficiently seen how disappointed you are and threaten to cancel, they reverse decision and pay some of the claim. The latest part of their scam is since we have 4 dogs, and one has passed away (of which they will not pay on euthanizing if they are over 8) they STILL took nearly $800.00 for his policy and continue to do so. We have requested that they return the money for a dog that has been deceased for months and still charge their coverage for... Looks like Nationwide has to be sued and taken to a small claims court. I can't wait for this fun to expose them for the scam artists they truly are. I will provide and update to this here.

Customer service is very knowledgeable and helpful. Our one dog has a major illness and the Embrace insurance has been a lifesaver--spent a week in a large animal hospital and is under care of a neurologist. They conveniently provide claim forms with your dog's name on it sent with email so easy access. Turn around time is excellent.

Trupanion has been the best pet insurance company I have ever used. Great employees, customer service, easiest claim submitting process, super fast payments. I cannot say enough about how they have helped ease my anxiety when my dogs have had very serious medical issues. I recommend them to every pet owner I meet.

I was reluctant to get pet insurance because I have heard nightmares and when looking at reviews online, it was overwhelming with all the negative reviews about companies in general. After a long time of research, I went with Embrace as they seemed to offer the best service for me (high coverage, offer the wellness program and reviews looked good). I have the regular insurance as well as wellness. Embrace has paid out every claim I submitted and their customer service is bar none. They have been great, nice, professional and quick responses. I haven't worked with other pet insurance companies but I am very pleased with Embrace and plan to stay with them for a while.

We are so thankful that our dog, Levi, is “Embraced!” For his entire life he has been a “regular” at our Emergency Vet’s office for a variety of life-threatening issues (poisonous snake bite, two surgeries for ingesting foreign objects, poison toxicity from swallowing something, etc.). Levi’s claims make for some interesting reading! With Embrace, we can rest assured that our cute, loveable, silly Golden Retriever will be able to bring smiles to everyone he meets. Thank you Embrace!!

Very pleased

Awesome customer service, fast claim review and re-imbursement , great coverage for my dog

Jessica K, the rep I spoke to, was very helpful. She explained the process as I am new to the whole "pet insurance" and processing claims. Thank you Jessica K!

Age related deterioration not covered.