5
out of 5
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5
out of 5
Many thanks!
We've rarely used our policy, until the other day when we found out our cat has diabetes. Trupanion was right there & faxed the claim form to the vet directly & in the same day, Trupanion authorized the payment & had processed on your end, many thanks!
- INSURER: Trupanion
- POSTED: 11/10/2017
- BY: Timothy
- BREED: Mixed Breed Cat
- AGE OF PET: 7 - 10
5
out of 5
5
out of 5
5
out of 5
Happy for coverage
I am happy to have coverage but was disappointed that Prissy's vet bills for doing tests at a speciality vet on September 18th was considered pre-existing. She had a swollen vulva before but the treatment was done for bacterial infection.
The specialty vet care thought she might have cancer and did a fine needle aspiration as well as a sonogram and blood work to see if there may have been tissue left from when she was spayed. So she has never had these tests done for possible cancer or tissue - just a bacterial infection once before. Thank you, Trupanion!
- INSURER: Trupanion
- POSTED: 11/10/2017
- BY: Tammy
- BREED: Lhasa Apso
- AGE OF PET: Over 11 years
5
out of 5
Verified
What's not to like?!
Unfortunately our dog has had to deal with multiple health issues and we have had to submit frequent claims, but in every instance those claims have been reviewed and processed in an unbelievably timely manner and when we have had direct contact with those working for Trupanion they have invariably been friendly, helpful and interested in helping improve our pet's well-being.
Those running Trupanion should definitely send out representatives to train those working in the human health industry as to how it should be done!
- INSURER: Trupanion
- POSTED: 11/09/2017
- BY: Nancy
- BREED: Maltese
- AGE OF PET: 7 - 10
5
out of 5
Great
Snuggles had been limping for months. Eventually laser treatment was started. He improved so much it was unbelievable. His claims were paid at a good rate & very promptly. ASPCA Ins even called later to see how he was doing. Thank you so much for caring.
- INSURER: ASPCA
- POSTED: 11/09/2017
- BY: Marge
- BREED: West Highland White Terrier
- AGE OF PET: 7 - 10
5
out of 5
Exceptional Service
Pets Plus Us is the only company I highly recommend, They went over and beyond my expectations, the rep has been very caring and quickly responds to any of our concerns and claims, she is most pleasant and very knowledgable, our pets are part of our family and it is reassuring to know that when and if you may need medical service and we did with our beautiful dog they are there to see that they receive the best help possible.
- INSURER: Pets Plus Us
- POSTED: 11/09/2017
- BY: I.Cole
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
5
out of 5
Verified
Trupanion is fast and reliable, and the staff are always friendly!
I have several pets insured with Trupanion and I couldn't be happier. They've helped make it possible for me to provide the best veterinary care possible and with their awesome express pay option - they paid my veterinarian directly so I was only out of pocket on my deductible and my responsible portion. Claims are easy to process, the representatives are always friendly, and they're always available to answer questions.
- INSURER: Trupanion
- POSTED: 11/09/2017
- BY: Robin
- BREED: Exotic Shorthair
- AGE OF PET: 0 - 3
5
out of 5
Bravo for your excellent team service and care
Healthpaws has been available on the phone to answer my questions in a time of crisis. They have followed up with emails to check on my pet. They also reimbursed me very quickly which was so helpful as not to be in a bind when the credit card bills came through. It was amazing to experience the healthypaws team service and know that I can count on them. Thanks again!
- INSURER: Healthy Paws
- POSTED: 11/09/2017
- BY: cecile
- BREED: Maine Coon
- AGE OF PET: 7 - 10