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Kayla (not sure how to spell that) was very pleasant and professional! So nice to come across that these days!!! I didn't feel at all like I was "a bother" with all my questions. She was superb!!

Although the pet insurance specialist could not specifically guarantee coverage for my pet's recent health emergency, she was very professional and courteous and able to answer all of my other concerns.

I have been so pleased with Trupanion over the years. The representatives are friendly, helpful and knowledgeable. Claims are processed quickly and easily. It may not be the least expensive insurance, but it was the best I found when doing my research. The fact that they don’t use a usual and customary fee chart and that you can decide your deductible and percentage covered were the deciding factors when I initially chose the insurance. But after having it for years now, I can say that their manner of doing business is very customer friendly and most importantly, pet friendly. They give me peace of mind when it comes to treating my pet, which you simply can’t put a price tag on.

Customer service at Trupanion is always excellent whenever I call I always get a prompt answer. Thankyou very much for the help and services.

Always accommodating. Service providers seem to enjoy their work and actually follow through.

Caring for their clients

Clear information was given. Mary

Customer service representative was very professional and caring.

Excellent company to deal with. Claims are taken care of quickly and they spell everything out for you. Very happy with this insurance.

Excellent service